Diploma of Hospitality Management

Course Code

SIT50416

Duration

1 year- 2 years

About the Qualification

This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.

This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, cookery, food and beverage and gaming.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


Prerequisites

The are no pre-requisites for entry into this course however, candidates are required to complete a Language, Literacy and Numeracy Assessment at application for admission which is used to determine the level of support (if any) that may be required or adjustment needed to the training plan on enrolment.


Course Duration

Course Duration - 1 year- 2 years

Ordinarily, this training course can take up to 1-2 years in order to complete, determined by your own personal circumstances and also the mode of study you pick. For instance, if you were to do this course online and regularly allocate time to complete the tasks and assignments every week you could possibly complete the course well before schedule.


Qualification Level

Diploma

Career Opportunities

  • Banquet or Function Manager
  • Bar Manager
  • Café Manager
  • Chef De Cuisine
  • Chef Patissier
  • Club Manager
  • Executive Housekeeper
  • Front Office Manager
  • Gaming Manager
  • Motel Manager
  • Restaurant Manager
  • Sous Chef
  • Unit Manager Catering Operations

Study Mode


Assessment

Assessment Methods


A variety of assessment methods are available and can be used to assess a unit of competency, these could include:

  • Questioning Checklist- Theory/questioning assessments are delivered in the classroom environment during the assessment visit, in the form of short questions and answers and/or Multiple choice, these are to be completed by the Student.
  • Projects- these are issued to the student on completion of the training session. The Student may be asked to gather a Portfolio of documents or evidence from the workplace; or, research a topic or area of study prior to the Assessment visit. If the task asked the student to demonstrate to the Assessor a topic or area of study, this will be conducted during the assessment session.
  • Practical Demonstrations- these are to be conducted by the Trainer/Assessor through observing the student completes the required tasks consistently and continuously in the various workplace relevant situations.
  • Workplace Supervisor Report- this report is to be completed by the workplace supervisor, its purpose is to verify that the Student can demonstrate a particular skill or applies relevant knowledge consistently and continuously in various situations. This is used as supplementary evidence.

The format for delivery of the assessment

At the Assessment session, the Assessor will:

  • Meet with the student at the workplace and review, discuss and mark the completed Projects. Any areas that were not satisfactorily completed will be reviewed, and the student will be asked to repeat that section until it is satisfactorily completed. The Trainer/Assessor is to record these details on the Assessment Summary sheet.
  • Have the Student complete the Questioning Checklist
  • Have the Student complete the Practical Demonstrations in the presence of the Assessor.
  • Complete and confirm the Workplace Supervisor Report with Supervisor
  • Confirm details of next training session including time, date and attendees
  • Completion of the Assessment requires the Trainer/Assessor to:
  • Ensure the Assessment Kit has been marked
  • Complete the Assessment Summary
  • Ensure the Assessment decision and all feedback has been reviewed with the Student and the Workplace Supervisor
  • Obtain signatures of all parties
  • Update the training plan with supervisors and introduce the new Unit(s) of the next session
  • Ensure all paperwork is completed for return to the RTO’s administration office.

At the end of the theory/training session:

  • The assessment kit is issued to the student:
  • The Student may be asked by the Trainer or Assessor to complete certain projects in the time interval between the issuance and the next scheduled contact.
  • Issue the Workplace Supervisor Report (if applicable for workplace training) to the workplace supervisor, asking them to complete the document before the next scheduled visit

Reconigition of Prior Learning(RPL)

Recognition is available (on application) to students with prior skills, experience, knowledge or qualifications obtained from formal studies or training, in a related area. Recognition may reduce the duration of your studies.

RPL is available for each Unit of Competency-based on relevant workplace experience, formal training, or other expertise.

RPL is conducted through assessment only pathway

To apply for RPL, please contact info@auschs.edu.au to gain further information.


Simulated Work Environment

If a simulated work environment is required, it will be achieved by using suitable facilities, equipment and resources including individualised plans and equipment outlined in the plan, modelling of industry operating conditions, including presence of problem-solving activities and organisational policies, procedures and protocols.


Work Placement

For Hospitality courses, students must complete mandatory work-placement of 36 shifts being not less than 144 hours in total, with each shift being a minimum of 4 hours.


Education and Support Services

In accordance with the requirements of Standards for RTOs 2015, the following support is available to learners:

Language, literacy and numeracy (LLN) advice. The ACSF informs the identification and description of underpinning English language, literacy and numeracy features and requirements within competency standards. LLN requirements of participants will be assessed using LLN assessment form completed upon enrolment. LLN needs of Learners will be taken into consideration in the delivery and assessment of this qualification.

The following processes will be applied for students

  • Learning and assessment materials are written in plain English.
  • Delivery modes are negotiated to meet the needs of a diverse range of learners.
  • Entry to courses is in accordance with equal opportunity legislation, anti-discrimination legislation.

Support strategies include:

  • Identifying requirements (such as literacy, numeracy, English language or physical capabilities) learners would need to complete each course and if necessary, referring them to specialist services prior to enrolling in the course.
  • Developing strategies to make support available where gaps are identified.
  • Assistive technology
  • Additional tutorials

Reasonable Adjustment

Reasonable adjustment is the process of adjusting our intended methods of learning and assessment to accommodate the unique requirements of our clients yet remaining within the constraints of the training package whilst still applying the principles of assessment.

The following processes will be applied for students

  • Learning and assessment materials are written in plain English.
  • Delivery methods are negotiated to meet the needs of a diverse range of learners.
  • Entry to courses is in accordance with equal opportunity legislation, anti-discrimination legislation.

Reasonable Adjustment is a key strategy in achieving this outcome. Adjustments are made to the learning environment to ensure equal opportunity without imposing unjustifiable hardship on the Australian College of Higher Studies or compromising the integrity of the Qualification Standards.

Reasonable Adjustment should be catered for without compromising assessment conditions. For example, the Trainer/Assessor should withdraw from assessment to protect privacy, confidentiality and potentially company security concerns. In this instance, Reasonable Adjustment needs to be applied i.e. using a different form of Assessment or a simulated environment.

We are committed to assisting all of our clients where within our capacity to complete the course. To ensure we understand where we can assist we ask our students to self-identify any areas that we can assist them in. Our options and approach to English language literacy have been raised earlier.

Obviously, the trainer/assessor can make their own observations as to how they can modify our assessment process to meet the needs of our students. In the case of this course, possible areas of Reasonable Adjustment include: Shorter more frequent sessions for people with attention issues, the use of colour paper or tinted transparencies to assist those with dyslexia. In general, the student will know what form of reasonable adjustment suits their needs address these options with the student but ensure the needs of the Training Package are met, any requests for Reasonable Adjustment that cannot immediately be accommodated should be discussed with the CEO, and where we cannot accommodate the request, we will refer the Student onto a suitable organisation.

The RTO has incorporated a separate comment section for Reasonable Adjustments into each form of Assessment and in all of its assessment tools, or reasonable adjustments can be made as notes in the general comment sections.


Articulation

A possible training pathway for a student completing this qualification could be the following:

 

  • Bachelor of Hospitality Management
  • Bachelor of Business (Hospitality and Tourism Management)

 

 


Course Units

28 units must be completed:

  • 13 core units
  • 15 elective units, consisting of:

1 unit from Group A

1 unit from Group B

8 units from Group C

5 units from Group C, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

 

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Core Units

BSBDIV501 

Manage diversity in the workplace

BSBMGT517

Manage operational plan

SITXCCS007

Enhance customer service experiences

SITXCCS008 

Develop and manage quality customer service practices

SITXCOM005

Manage conflict

SITXFIN003

Manage finances within a budget

SITXFIN004 

Prepare and monitor budgets

SITXGLC001 

Research and comply with regulatory requirements

SITXHRM002

Roster staff

SITXHRM003

Lead and manage people

SITXMGT001

Monitor work operations

SITXMGT002

Establish and conduct business relationships

SITXWHS003

Implement and monitor work health and safety practices

Elective Units

SITHIND001

Use hygienic practice for hospitality service

SITHIND004 

Work effectively in hospitality service

BSBADM502

Manage meetings

SITXCCS002

Provide visitor information

BSBCMM401

Make a presentation

SITHIND002

Source and use information on the hospitality industry

SITHFAB007

Serve food and beverage

BSBSUS501

Develop workplace policy and procedures for sustainability


Course Fees

Fee for Service

$10000

Smart & Skilled Student Fees

Payment Plans Available**
**conditions apply
*** Please refer to the pre-enrolment student handbook, Smart and Skilled information handbook for enrolment policy, RPL, refund policies, fees arrangements and for more information feel free to contact us by emailing info@auschs.edu.au or calling 1300600888


Enrolment Documents

Pre Enrolment Information Pack

Pre Enrolment Information Pack - PDF 936.09 KB

Diploma LLN Skills Assessment

Diploma LLN Skills Assessment - PDF 293.31 KB

Fee for Service Enrolment Form

Fee for Service Enrolment Form - PDF 768.51 KB

Student Handbook

Student Handbook - PDF 1.00 MB

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