Certificate II in Workplace Skills

Career Opportunities

Study Mode

Course Units

Prerequisites

Course Fees

Enrolment Documents

Course Code

BSB20120

Duration

6 months - 1 year

About the Qualification

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Prerequisites

Course Duration

Course Duration - 6 months - 1 year

Typically this study course requires between 6 Months-1 year to complete, determined by your individual circumstances as well as the mode of study which you opt for. By way of example, if you decided to do this study course online and routinely allocate time and energy to complete the homework and assignments each week you could possibly finish the course well ahead of the time.

Qualification Level

Certificate II

Career Opportunities

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Study Mode

This course is only delivered at the workplace and/or online

Assessment

A variety of assessment methods are available but not limited to the ones listed below and can be used to assess a unit of competency, these could include:

1. Questioning Checklist- Theory/Questioning Assessments are delivered in the form of short questions and answers and/or Multiple choice, these are to be completed by the Student.

2. Projects- These are issued to the student on completion of the training session. The Student may be asked to gather a Portfolio of documents or evidence from the workplace; or, research a topic or area of study prior to the Assessment visit. If the task asked the student to demonstrate to the Assessor a topic or area of study, this will be conducted during the assessment session.

3. Practical Demonstrations- These are to be conducted by the Trainer/Assessor through observing when the student completes the required tasks consistently and continuously in the various workplace relevant situations.

4. Workplace Supervisor Report- This report is to be completed by the workplace supervisor, its purpose is to verify that the Student can demonstrate a particular skill or applies relevant knowledge consistently and continuously in various situations. This is used as supplementary evidence.

The format for delivery of the assessment is as follows: –

At the Assessment session, the Assessor will:

• Meet with the student at the workplace and review, discuss and mark the completed Projects. Any areas that were not satisfactorily completed will be reviewed, and the student will be asked to repeat that section until it is satisfactorily completed. The Trainer/Assessor is to record these details on the Assessment Summary sheet.

Recognition of Prior Learning (RPL)

Recognition is available (on application) to students with prior skills, experience, knowledge or qualifications obtained from formal studies or training, in a related area. Recognition may reduce the duration of your studies.

RPL is available for each Unit of Competency-based on relevant workplace experience, formal training, or other expertise.

RPL is conducted through assessment only pathway

To apply for RPL, please contact info@auschs.edu.au to gain further information.

Simulated Work Environment

If a simulated work environment is required, it will be achieved by using suitable facilities, equipment and resources including individualised plans and equipment outlined in the plan, modelling of industry operating conditions, including presence of problem-solving activities and organisational policies, procedures and protocols.

Work Placement

Education and Support Services

In accordance with the requirements of Standards for RTOs 2015, the following support is available to learners:

Language, literacy and numeracy (LLN) advice. The ACSF informs the identification and description of underpinning English language, literacy and numeracy features and requirements within competency standards. LLN requirements of participants will be assessed using LLN assessment form completed upon enrolment. LLN needs of Learners will be taken into consideration in the delivery and assessment of this qualification.

The following processes will be applied for students

Learning and assessment materials are written in plain English.
Delivery modes are negotiated to meet the needs of a diverse range of learners.
Entry to courses is in accordance with equal opportunity legislation, anti-discrimination legislation.

Support strategies include:

Identifying requirements (such as literacy, numeracy, English language or physical capabilities) learners would need to complete each course and if necessary, referring them to specialist services prior to enrolling in the course.
Developing strategies to make support available where gaps are identified.
Assistive technology
Additional tutorials

Reasonable Adjustment

Reasonable adjustment is the process of adjusting our intended methods of learning and assessment to accommodate the unique requirements of our clients yet remaining within the constraints of the training package whilst still applying the principles of assessment.

The following processes will be applied for students

Learning and assessment materials are written in plain English.
Delivery methods are negotiated to meet the needs of a diverse range of learners.
Entry to courses is in accordance with equal opportunity legislation, anti-discrimination legislation.

Reasonable Adjustment is a key strategy in achieving this outcome. Adjustments are made to the learning environment to ensure equal opportunity without imposing unjustifiable hardship on the Australian College of Higher Studies or compromising the integrity of the Qualification Standards.

Reasonable Adjustment should be catered for without compromising assessment conditions. For example, the Trainer/Assessor should withdraw from assessment to protect privacy, confidentiality and potentially company security concerns. In this instance, Reasonable Adjustment needs to be applied i.e. using a different form of Assessment or a simulated environment.

We are committed to assisting all of our clients where within our capacity to complete the course. To ensure we understand where we can assist we ask our students to self-identify any areas that we can assist them in. Our options and approach to English language literacy have been raised earlier.

Obviously, the trainer/assessor can make their own observations as to how they can modify our assessment process to meet the needs of our students. In the case of this course, possible areas of Reasonable Adjustment include: Shorter more frequent sessions for people with attention issues, the use of colour paper or tinted transparencies to assist those with dyslexia. In general, the student will know what form of reasonable adjustment suits their needs address these options with the student but ensure the needs of the Training Package are met, any requests for Reasonable Adjustment that cannot immediately be accommodated should be discussed with the CEO, and where we cannot accommodate the request, we will refer the Student onto a suitable organisation.

The RTO has incorporated a separate comment section for Reasonable Adjustments into each form of Assessment and in all of its assessment tools, or reasonable adjustments can be made as notes in the general comment sections.

Articulation

Course Units

To achieve a Certificate II in Workplace Skills, 10 units must be completed:

all 5 core units
5 elective units, consisting of
1 elective unit from Group A
1 elective unit from Group B
for the remaining 3 elective units:
up to 3 units may be selected from Groups A, B and C
if not listed, up to 2 units may be selected from a Certificate I, Certificate II or Certificate III from this or any other currently endorsed Training Package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.