Certificate IV in Community Services

Course Code

CHC42015

Duration

1 year - 2 years

About the Qualification

This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.

At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

We offer this course at Workplace for individuals who are already working in the industry

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

Participants may include:

  • People wanting to enter a new industry
  • People who are working or volunteering in the sector and are seeking a formal qualification
  • People returning to the workforce

Prerequisites

Training and assessments are conducted in English. Applicants must possess sound written and spoken English skills. You will be required to complete a Language Literacy, Numeracy test paper as part of an enrolment interview.

  • Applicants are required to attend a Pre- Training Interview as part of the enrolment process
  • Training and assessments are conducted in English.
  • Applicants must possess sound written and spoken English skills.
  • Applicants may be required to complete a Language, literacy and numeracy test paper as part of a selection interview.
  • Obtain a valid Police Check (required for practical placement purposes) and Working with Children Check if required

Some assessment tasks are completed using a computer and internet, and it is recommended that students have these available before or at enrolment.

This course is offered to clients who:

  • Candidates who are working in the industry and want to update their knowledge and skills and gain a formal qualification.
  • Candidates who are working in the industry and have the part qualification and wish to gain the full qualification.

Characteristics: A higher percentage of candidates being in the age ranges of 20 to 50-year-old. Predominately students will be fluent in the English language

Motivation: Key motivations are the desire to achieve recognized qualifications in the community services industry

Pre- Enrolment Interview

AUSCHS aims to provide services that build on a student’s existing abilities and develop new ones. The individuals’ existing educational and vocational attainment, other demonstrated capabilities, career aspirations, and general interests are considered in course selection.

A Pre- Enrolment interview will be used to determine whether this qualification is the most suitable training option for the student and identify any competencies previously acquired that may be used as credit transfer or Recognition of Prior Learning (RPL).

The Pre- Enrolment Interview will seek to gain an indication of the student’s preferred learning style, as well as their language, literacy and numeracy skills levels to determine if additional support will be needed to enable the student to complete the qualification

Physical requirements:

While AUSCHS will work with you to make “reasonable adjustments” in the simulation lab and classroom, there are workplace practice conditions that occur in the workplace environment that are beyond AUSCHS ’s control.

The physical requirements below are necessary to function in the healthcare facility and/or community setting. Students must be able to perform and complete course objectives and requirements with or without reasonable adjustments. Our courses cater to a range of candidates. The candidates are required to be physically fit to manage tasks.

Skills and abilities that are needed to perform client care to pass the course objectives and requirements are:

• Strength: Sufficient to assist with lifting and transferring a client, and perform CPR
• Mobility: Sufficient mobility to bend, stoop, and bend down to the floor; ability to move around rapidly; and to move in small, confined areas.
• Hearing: Sufficient to hear through the stethoscope to discriminate sounds; to hear cries for help; to hear alarms on equipment and emergency signals; and various overhead pages.
• Vision: Sufficient to make physical assessments of clients and equipment.
• Communication: Able to communicate in both verbal and written formats; and interact with clients, staff, and faculty supervisors.

If you have a disability or disorder or on any longer medications that will require reasonable adjustments to fulfill these requirements, then please declare in your course application.

This course is only delivered in the workplace.


Course Duration

Course Duration - 1 year - 2 years

Typically this training course requires between 1 year -2 years to complete, determined by your own special circumstances and also the mode of study which you select. For example, if you were to do this program online and routinely allocate time and energy to complete the activities and assignments every week you may finish the course well ahead of the time.


Qualification Level

Certificate IV

Career Opportunities

  • Aboriginal Health Education Officer
  • Women's Health Educator
  • Information and Referral Worker
  • Outreach Officer
  • Peak organisation worker
  • Personal Adviser
  • Phone Advice Worker
  • Tenant Advice and Advocacy Worker
  • Welfare Support Worker
  • Aboriginal Intake and Referral Worker
  • Case Worker (Community Services)
  • Community Education Worker
  • Community Legal Officers
  • Community Support Worker
  • Court Support Worker
  • Domestic Violence Worker
  • Early Intervention Homelessness Worker
  • Family Support Worker
  • Health Education Officer

Study Mode

Work-based


Assessment

Assessment Methods


A variety of assessment methods are available and can be used to assess a unit of competency, these could include:
• Questioning Checklist- Theory/questioning assessments are delivered in the classroom environment during the assessment Visit, in the form of short questions and answers and/or Multiple choice, these are to be completed by the by the Student
• Projects- these are issued to the student on completion of the training session. The Student may be asked to gather a Portfolio of documents or evidence from the workplace; or, research a topic or area of study prior to the Assessment visit. If the task asked the student to demonstrate to the Assessor a topic or area of study, this will be conducted during the assessment session.
• Practical Demonstrations- these are to be conducted by the Trainer/Assessor through observing the student completes the required tasks consistently and continuously in various workplace relevant situations
• Workplace Supervisor Report- this report is to be completed by the workplace supervisor, its purpose is to verify that the Student can demonstrate a particular skill or applies relevant knowledge consistently and continuously in various situations. This is used as supplementary evidence.

The format for delivery of the assessment

At the Assessment session, the Assessor will:
• Meet with the student at the workplace and review, discuss and mark the completed Projects. Any areas that were not satisfactorily completed will be reviewed, and the student will be asked to repeat that section until it is satisfactorily completed. The Trainer/assessor is to record these details on the Assessment Summary sheet.

• Have the Student complete the Questioning Checklist
• Have the Student complete the Practical Demonstrations in the presence of the Assessor.
• Complete and confirm the Workplace Supervisor Report with Supervisor
• Confirm details of next training session including time, date and attendees
• Completion of the Assessment requires the Trainer/Assessor to:
o Ensure the Assessment Kit has been marked
o Complete the Assessment Summary
o Ensure the Assessment decision and all feedback has been reviewed with the Student and the Workplace Supervisor
o Obtain signatures of all parties
o Update the training plan with supervisors and introduce the new Unit(s) of the next session
o Ensure all paperwork is completed for return to the RTO’s administration office.
At the end of the theory/training session:
• The assessment kit is issued to the student:
• The Student may be asked by the Trainer or Assessor to complete certain Projects in the time interval between the issuance and the next scheduled contact.
• Issue the Workplace Supervisor Report to the workplace supervisor, asking them to complete the document before the next scheduled visit


Recognition of Prior Learning (RPL)

Recognition is available (on application) to students with prior skills, experience, knowledge or qualifications obtained from formal studies or training, in a related area. Recognition may reduce the duration of your studies.

RPL is available for each Unit of Competency-based on relevant workplace experience, formal training, or other expertise.

RPL is conducted through assessment only pathway

To apply for RPL, please contact info@auschs.edu.au to gain further information.


Simulated Work Environment

If a simulated work environment is required, it will be achieved by using suitable facilities, equipment and resources including individualised plans and equipment outlined in the plan, modelling of industry operating conditions, including presence of problem-solving activities and organisational policies, procedures and protocols.


Work Placement

100 hours works placement is required to complete this qualification.

It’s the student’s responsibility to find a suitable work placement for the course.

The successful completion of work placement hours as advised in the assessment conditions of the units is required to complete this course. A Statement of Attainment will be issued for the completed units for the units completed which don’t require a work placement. (Please refer to training.gov.au to review assessment conditions of the units or ask your Trainer)


Education and Support Services

In accordance with the requirements of Standards for RTOs 2015, the following support is available to learners:

Language, literacy and numeracy (LLN) advice. The ACSF informs the identification and description of underpinning English language, literacy and numeracy features and requirements within competency standards. LLN requirements of participants will be assessed using LLN assessment form completed upon enrolment. LLN needs of Learners will be taken into consideration in the delivery and assessment of this qualification.

The following processes will be applied for students

  • Learning and assessment materials are written in plain English.
  • Delivery modes are negotiated to meet the needs of a diverse range of learners.
  • Entry to courses is in accordance with equal opportunity legislation, anti-discrimination legislation.

Support strategies include:

  • Identifying requirements (such as literacy, numeracy, English language or physical capabilities) learners would need to complete each course and if necessary, referring them to specialist services prior to enrolling in the course.
  • Developing strategies to make support available where gaps are identified.
  • Assistive technology
  • Additional tutorials

Reasonable Adjustment

Reasonable adjustment is the process of adjusting our intended methods of learning and assessment to accommodate the unique requirements of our clients yet remaining within the constraints of the training package whilst still applying the principles of assessment.

The following processes will be applied for students

  • Learning and assessment materials are written in plain English.
  • Delivery methods are negotiated to meet the needs of a diverse range of learners.
  • Entry to courses is in accordance with equal opportunity legislation, anti-discrimination legislation.

Reasonable Adjustment is a key strategy in achieving this outcome. Adjustments are made to the learning environment to ensure equal opportunity without imposing unjustifiable hardship on the Australian College of Higher Studies or compromising the integrity of the Qualification Standards.

Reasonable Adjustment should be catered for without compromising assessment conditions. For example, the Trainer/Assessor should withdraw from assessment to protect privacy, confidentiality and potentially company security concerns. In this instance, Reasonable Adjustment needs to be applied i.e. using a different form of Assessment or a simulated environment.

We are committed to assisting all of our clients where within our capacity to complete the course. To ensure we understand where we can assist we ask our students to self-identify any areas that we can assist them in. Our options and approach to English language literacy have been raised earlier.

Obviously, the trainer/assessor can make their own observations as to how they can modify our assessment process to meet the needs of our students. In the case of this course, possible areas of Reasonable Adjustment include: Shorter more frequent sessions for people with attention issues, the use of colour paper or tinted transparencies to assist those with dyslexia. In general, the student will know what form of reasonable adjustment suits their needs address these options with the student but ensure the needs of the Training Package are met, any requests for Reasonable Adjustment that cannot immediately be accommodated should be discussed with the CEO, and where we cannot accommodate the request, we will refer the Student onto a suitable organisation.

The RTO has incorporated a separate comment section for Reasonable Adjustments into each form of Assessment and in all of its assessment tools, or reasonable adjustments can be made as notes in the general comment sections.


Articulation

Successful completion of Certificate IV in Community Services will provide students with the ability to apply to undertake CHC52015- Diploma of Community Services with AUSCHS. Contact us for more information.


Course Units

Total number of units = 15

 

  • 7 core units
  • 8 elective units, consisting of:
  • at least 6 units from the electives listed below
  • up to 2 units from the electives listed below, any endorsed Training Package or accredited course – these units must be relevant to the work outcome
    All electives chosen must contribute to a valid, industry-supported vocational outcome.

 

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Core Units

CHCADV001

Facilitate the interests and rights of clients

CHCCCS004

Assess co-existing needs

CHCCOM002

Use communication to build relationships

CHCDIV001

Work with diverse people

CHCLEG001

Work legally and ethically

CHCPRP001

Develop and maintain networks and collaborative partnerships

HLTWHS003

Maintain work health and safety

Elective Units

CHCADV002

Provide advocacy and representation services

CHCAGE001

Facilitate the empowerment of older people

CHCCCS001

Address the needs of people with chronic disease

CHCCCS006

Facilitate individual service planning and delivery

CHCCCS015

Provide individualised support

CHCCCS017

Provide loss and grief support

CHCCSM005

Develop, facilitate and review all aspects of case management

CHCDEV001

Confirm client developmental status


Course Fees

Fee for Service

$8250

Smart & Skilled Student Fees

Please inquire by emailing info@auschs.edu.au or contacting 1300600888 for the special promotion price
Payment Plan Available*
*conditions apply
*** Please refer to the course handbook and the pre-enrolment student handbook, enrolment policy, RPL, refund policies, fees arrangements and for more information feel free to contact us by emailing info@auschs.edu.au or calling 1300600888


Enrolment Documents

Pre Enrolment Information Pack

Pre Enrolment Information Pack - PDF 936.09 KB

Student Handbook

Student Handbook - PDF 1.00 MB

Certificate IV LLN Skills Assessment

Certificate IV LLN Skills Assessment - PDF 336.16 KB

Fee for Service Enrolment Form

Fee for Service Enrolment Form - PDF 768.51 KB

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