Certificate III in Individual Support

Course Code



1 year- 2 years

About the Qualification

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

Qualification Overview

CHC33015 Certificate III in Individual Support includes an elective unit selection that allows specialisation in either Ageing, Disability or Home and Community. The qualification has a total of 13 units of competence, including 7 core and 6 electives. This qualification, depending on elective specialisation choice, reflects the role of workers in the community and/or a residential setting who provide person-centred support to people who may require support due to ageing, disability or some other reason. To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency within the qualification.

The aim of this course is to prepare the student entering the healthcare workforce to safely and effectively work with people who need assistance in community and residential aged care facilities.


There are no formal prerequisites for this qualification.

This course is offered to clients who:

  • Candidates who are working in the industry and want to update their knowledge and skills and gain a formal qualification.
  • Candidates who are working in the industry and have the part qualification and wish to gain the full qualification.

Characteristics: A higher percentage of candidates being in the age ranges of 20 to 50-year-old. Predominately students will be fluent in the English language

Motivation: Key motivations are the desire to achieve recognized qualifications in the community services industry

Pre- Enrolment Interview

AUSCHS aims to provide services that build on a student’s existing abilities and develop new ones. The individuals’ existing educational and vocational attainment, other demonstrated capabilities, career aspirations, and general interests are considered in course selection.

A Pre- Enrolment interview will be used to determine whether this qualification is the most suitable training option for the student and identify any competencies previously acquired that may be used as credit transfer or Recognition of Prior Learning (RPL).

The Pre- Enrolment Interview will seek to gain an indication of the student’s preferred learning style, as well as their language, literacy and numeracy skills levels to determine if additional support will be needed to enable the student to complete the qualification

Physical requirements:

While AUSCHS will work with you to make “reasonable adjustments” in the simulation lab and classroom, there are workplace practice conditions that occur in the workplace environment that are beyond AUSCHS ’s control.

The physical requirements below are necessary to function in the healthcare facility and/or community setting. Students must be able to perform and complete course objectives and requirements with or without reasonable adjustments. Our courses cater to a range of candidates. The candidates are required to be physically fit to manage tasks.

Skills and abilities that are needed to perform client care to pass the course objectives and requirements are:

• Strength: Sufficient to assist with lifting and transferring a client, and perform CPR
• Mobility: Sufficient mobility to bend, stoop, and bend down to the floor; ability to move around rapidly; and to move in small, confined areas.
• Hearing: Sufficient to hear through the stethoscope to discriminate sounds; to hear cries for help; to hear alarms on equipment and emergency signals; and various overhead pages.
• Vision: Sufficient to make physical assessments of clients and equipment.
• Communication: Able to communicate in both verbal and written formats; and interact with clients, staff, and faculty supervisors.

If you have a disability or disorder or on any longer medications that will require reasonable adjustments to fulfill these requirements, then please declare in your course application.

The student needs to have completed the HLTAID003- Provide First Aid with an external provider before they start the work placement. Failure to do so, will delay their course and successful completion of the course.

Course Duration

Course Duration - 1 year- 2 years

For this qualification is: Certificate III 1 – 2 years (1200 – 2400 hours)

As a component of this, the amount of training provided in this instance is: 1293 excluding first aid Workshop theory training: 7.5 hrs./week for 46 weeks, total -345 hour
Theory classes can be conducted on Saturdays for the 7.5 hours and/or 2 evening sessions/week

Hours of the workshop- 345

Hours of supervised workplace-690

workplace diary- 120

Students are expected to commit to 3 hrs/week of directed self-study, search and assessment……138
Total 1293

Delivery will be a blended model of:

  • workshop
  • Self-Study
  • workplace

During the unsupervised activities/research & self-study time the students will have access to their trainers via email and telephone as well as being able to make appointments to speak with them with regards to assistance with any of their course studies.

We know that not every student will have the same experience and therefore require a different amount of training and assessment to complete their course. Therefore, For this strategy, hours may vary depending on individual students’ experience and through an accelerated approach, may complete the course in a shorter timeframe.

Qualification Level

Certificate III

Career Opportunities

  • Accommodation Support Worker
  • Field Officer
  • Assistant in Nursing
  • Home Care Assistant
  • Care Assistant
  • In-home Respite Worker
  • Care Service Employees
  • Care Worker
  • Personal Care Assistant
  • Community Care Worker/Community Support Worker
  • Personal Care Giver
  • Community House Worker
  • Residential Care Worker
  • Support Worker

Study Mode

This course is only delivered at the workplace


Assessment Methods

A variety of assessment methods are available and can be used to assess a unit of competency, these could include:

  • Questioning Checklist- Theory/questioning assessments are delivered in the classroom environment during the assessment visit, in the form of short questions and answers and/or Multiple choice, these are to be completed by the Student.
  • Projects- these are issued to the student on completion of the training session. The Student may be asked to gather a Portfolio of documents or evidence from the workplace; or, research a topic or area of study prior to the Assessment visit. If the task asked the student to demonstrate to the Assessor a topic or area of study, this will be conducted during the assessment session.
  • Practical Demonstrations- these are to be conducted by the Trainer/Assessor through observing the student completes the required tasks consistently and continuously in the various workplace relevant situations.
  • Workplace Supervisor Report- this report is to be completed by the workplace supervisor, its purpose is to verify that the Student can demonstrate a particular skill or applies relevant knowledge consistently and continuously in various situations. This is used as supplementary evidence.

The format for delivery of the assessment

At the Assessment session, the Assessor will:

  • Meet with the student at the workplace and review, discuss and mark the completed Projects. Any areas that were not satisfactorily completed will be reviewed, and the student will be asked to repeat that section until it is satisfactorily completed. The Trainer/Assessor is to record these details on the Assessment Summary sheet.
  • Have the Student complete the Questioning Checklist
  • Have the Student complete the Practical Demonstrations in the presence of the Assessor.
  • Complete and confirm the Workplace Supervisor Report with Supervisor
  • Confirm details of the next training session including time, date and attendees
  • Completion of the Assessment requires the Trainer/Assessor to:
  • Ensure the Assessment Kit has been marked
  • Complete the Assessment Summary
  • Ensure the Assessment decision and all feedback has been reviewed with the Student and the Workplace Supervisor
  • Obtain signatures of all parties
  • Update the training plan with supervisors and introduce the new Unit(s) of the next session
  • Ensure all paperwork is completed for return to the RTO’s administration office.

At the end of the theory/training session:

  • The assessment kit is issued to the student:
  • The Student may be asked by the Trainer or Assessor to complete certain projects in the time interval between the issuance and the next scheduled contact.
  • Issue the Workplace Supervisor Report (if applicable for workplace training) to the workplace supervisor, asking them to complete the document before the next scheduled visit

Recognition of Prior Learning (RPL)

Recognition is available (on application) to students with prior skills, experience, knowledge or qualifications obtained from formal studies or training, in a related area. Recognition may reduce the duration of your studies.

RPL is available for each Unit of Competency-based on relevant workplace experience, formal training, or other expertise.

RPL is conducted through assessment only pathway

To apply for RPL, please contact info@auschs.edu.au to gain further information.

Simulated Work Environment

If a simulated work environment is required, it will be achieved by using suitable facilities, equipment and resources including individualised plans and equipment outlined in the plan, modelling of industry operating conditions, including presence of problem-solving activities and organisational policies, procedures and protocols.

Work Placement

The opportunity of work placement provides the student with the opportunity to gain real work experience in their chosen industry, to gain access to a potential future employer, and for the host employer to support the student and ‘test ‘a student as a potential employee.

Work placement job roles, tasks to be undertaken by a student are included in the relevant specialisation Vocational Placement Skills Workbook.

It’s the student’s responsibility to find a suitable work placement for the course.

The successful completion of work placement hours as advised in the assessment conditions of the units is required to complete this course. A Statement of Attainment will be issued for the completed units for the units completed which don’t require a work placement. (Please refer to training.gov.au to review assessment conditions of the units or ask your Trainer)

As part of this course, there is a minimum of 120 hours (3.5 weeks full time) of mandatory work placement required to achieve this course. Students will be supervised and guided by experienced professionals who work at the facility. Trainers / Assessors will visit the workplace.

Where a student fails to attend the arranged practical placement, they will be required to organise their own placement. Students will have 6 months duration to achieve the location and completion of their practical placement.

Students may be required to travel up to one hour from their home address to attend practical placement.

We expect the employed students to be able to use their own workplace for workplace evidence;

The program will be supported by mandatory Work placement at negotiated and allocated workplaces. Satisfactory completion of at least 120 hours of work placement is mandatory for the successful completion of the course. AUSCHS is equipped with the necessary resources to complete the required training and/or assessment.

Work placements involve the appropriate supervision and guidance from individuals in the workplace and Trainers and Assessors from AUSCHS. Insourcing an appropriate workplace, attention is paid to the availability of opportunities for the learner to observe, develop and practice required skills; and the availability of appropriately qualified workplace supervisors.

Evidence of work placement is collected as part of the performance evidence in the units in which the requirement appears. Evidence may include timesheets, log books, meeting minutes or other forms of workplace documentation.

The Vocational (work) Placement Skills workbook relevant to the specialisation has to be completed thoroughly in order to successfully complete the course.

The Vocational (work) Placement Skills workbook has a checklist at the back to ensure you have successfully completed all the required tasks

Details for a Candidates work placement are specified in the Work Placement Agreement.

The students will be given Pre-Vocational placement induction informing them of the complete process including giving them Student Vocational Placement Information, Agreement between all parties, Supervisor Vocational Placement Information, Vocational Placement pack etc. This will complete the process of providing key information to the students and all concerned parties.

Work Placement Requirements

1.National Criminal Record Check

Before you undertake a Vocational work placement in you will be required to undertake a Criminal Record Check (CRC) to obtain a National Police Certificate, either through a state or territory police service or through the Australian Federal Police.

2. Working with children check -Volunteer/Student Declaration

Before commencing work placement, it is advisable that you gain a Working with Children Check. You will be required to sign and provide a NSW Commission for Children and Young People Volunteer/Student Declaration. This form declares that you are not prohibited from working with children and young people.

For more information visit the NSW Commission for Children and Young People website at: http://www.kids.nsw.gov.au/

3. Student responsibilities in the work placement

To help you understand your responsibilities in the workplace, you will be given a Student Vocational Placement Information Pack which indicates expected standards of behaviour. Your trainer will explain to you and your workplace supervisor the range of duties for which you have the skills and knowledge. You must not carry out duties other than those indicated by your trainer. Students who have committed a breach of discipline or who are assessed as presenting a significant risk to themselves or others during work placement may be prevented from undertaking or continuing work placement. This may mean they will not complete the course. If you require any further information talk to your trainer.

You need to take particular care if workplace clients are people who may be in vulnerable circumstances – for example, people who are frail, children, young people, people with a disability or people who are receiving a type of service which may put them in vulnerable circumstances.

4. Student readiness for work placement

Generally, work placements will only occur after there has been a reasonable amount of student/trainer contact. Wherever possible, an assessment event will be undertaken by students to determine work placement readiness. Based on the evidence provided, the trainer will form a judgement as to the student’s readiness to benefit from workplace learning and perform workplace duties with:

· the required level of expertise
· due regard to ethical conduct
· avoidance of behaviour posing an unacceptable level of risk to themselves, workplace employer/employees or clients/customers, including those in vulnerable circumstances.

To determine work readiness, you will be required to read the Business Council of Australia, being work ready guide -A guide to what employers want and watch the complimentary videos


In addition to this you will need to read the AUSCHS work place code of conduct in which you will be required to sign a form stating that you have read and understood it

5. NSW Health Code of Conduct

If you undertake work placement in a NSW Health facility, you will be given the NSW Health Code of Conduct and be required to sign a form stating that you have read and understood it.
For more information visit the NSW Health website at: http://www.health.nsw.gov.au

AUSCHS has a responsibility to protect members of the public (and the students themselves) from being harmed by students taking part in a workplace or simulated workplace learning. If there is evidence that your skills or behaviour could present a risk to yourself or other people in the workplace, you may not be allowed to participate in a work placement, at least for a period of time.

6. Students completing both Ageing and Disability Specialisations

If you decide to complete units with specialisations in both Ageing and Disability, You will be required to complete Vocational Placements in and Ageing and a Disability facility. If the placement provider is offering both services, you will still need to complete separate skills workbooks addressing key requirements of the units. The 120 hours will be required to be split as an example- you will be required to complete a minimum of 60 hours in each specialisation. Your Trainer will give you more information on this. Students who complete their vocational placement in only 1 place with 120 hours such as Ageing facility when enrolled in both (ageing and Disability) Specialisations, they will only receive the Qualification for that particular specialisation, in this example, a Certificate III in Individual Support (Ageing). If you need more clarification on this, please feel free to contact your trainer or the AUSCHS Administration.


Education and Support Services

In accordance with the requirements of Standards for RTOs 2015, the following support is available to learners:

Language, literacy and numeracy (LLN) advice. The ACSF informs the identification and description of underpinning English language, literacy and numeracy features and requirements within competency standards. LLN requirements of participants will be assessed using LLN assessment form completed upon enrolment. LLN needs of Learners will be taken into consideration in the delivery and assessment of this qualification.

The following processes will be applied for students

  • Learning and assessment materials are written in plain English.
  • Delivery modes are negotiated to meet the needs of a diverse range of learners.
  • Entry to courses is in accordance with equal opportunity legislation, anti-discrimination legislation.

Support strategies include:

  • Identifying requirements (such as literacy, numeracy, English language or physical capabilities) learners would need to complete each course and if necessary, referring them to specialist services prior to enrolling in the course.
  • Developing strategies to make support available where gaps are identified.
  • Assistive technology
  • Additional tutorials

Reasonable Adjustment

Reasonable adjustment is the process of adjusting our intended methods of learning and assessment to accommodate the unique requirements of our clients yet remaining within the constraints of the training package whilst still applying the principles of assessment.

The following processes will be applied for students

  • Learning and assessment materials are written in plain English.
  • Delivery methods are negotiated to meet the needs of a diverse range of learners.
  • Entry to courses is in accordance with equal opportunity legislation, anti-discrimination legislation.

Reasonable Adjustment is a key strategy in achieving this outcome. Adjustments are made to the learning environment to ensure equal opportunity without imposing unjustifiable hardship on the Australian College of Higher Studies or compromising the integrity of the Qualification Standards.

Reasonable Adjustment should be catered for without compromising assessment conditions. For example, the Trainer/Assessor should withdraw from assessment to protect privacy, confidentiality and potentially company security concerns. In this instance, Reasonable Adjustment needs to be applied i.e. using a different form of Assessment or a simulated environment.

We are committed to assisting all of our clients where within our capacity to complete the course. To ensure we understand where we can assist we ask our students to self-identify any areas that we can assist them in. Our options and approach to English language literacy have been raised earlier.

Obviously, the trainer/assessor can make their own observations as to how they can modify our assessment process to meet the needs of our students. In the case of this course, possible areas of Reasonable Adjustment include: Shorter more frequent sessions for people with attention issues, the use of colour paper or tinted transparencies to assist those with dyslexia. In general, the student will know what form of reasonable adjustment suits their needs address these options with the student but ensure the needs of the Training Package are met, any requests for Reasonable Adjustment that cannot immediately be accommodated should be discussed with the CEO, and where we cannot accommodate the request, we will refer the Student onto a suitable organisation.

The RTO has incorporated a separate comment section for Reasonable Adjustments into each form of Assessment and in all of its assessment tools, or reasonable adjustments can be made as notes in the general comment sections.


Employment Pathways

Once completed the qualification this will enable the student to create a pathway into community sectors including; Disability Support Worker, Residential Care Worker, and Personal Care Assistant. Employment opportunities exist in residential, respite, advocacy and day option services, and within residential aged care and the community.

Successful completion of Certificate III in Individual Support will provide students with the ability to apply to undertake

Once completed, this course enables easier entry to HLT54115-Diploma of Nursing (Enrolled Nursing) to approved applicants.

After achieving CHC33015 Certificate III in Individual Support, individuals could progress to CHC43015 Certificate IV in Ageing Support or CHC43115 Certificate IV in Disability or higher education qualifications in nursing or health or work in the industry sectors.

Course Units

Total number of units = 13

• 7 core units
• 6 elective units, consisting of:

  • at least 4 units from the electives listed below, at least 2 units must be from those units listed under Groups A, B or C
  • up to 2 units from the electives listed below, any endorsed Training Package or accredited course – these units must be relevant to the work outcome
  • Any combination of electives that meets the rules above can be selected for the award of the Certificate III in Individual Support. Where appropriate, electives may be packaged to provide a qualification with a specialisation.
  • Packaging for each specialisation:

    • All Group A electives must be selected for award of the Certificate III in Individual Support (Ageing) and all remaining electives must be selected from Group D.
    • All Group B electives must be selected for award of the Certificate III in Individual Support (Disability)

Group A electives – AGEING specialisation (4 units)


Facilitate the empowerment of older people


Provide support to people living with dementia


Meet personal support needs


Comply with infection prevention and control policies and procedures

Group B electives – DISABILITY specialisation (5 units)


Contribute to ongoing skills development using a strengths-based approach


Follow established person-centred behaviour supports


Support community participation and social inclusion


Facilitate the empowerment of people with disability


Comply with infection prevention and control policies and procedures

Other electives

HLTAID003 Provide first aid

(The student needs to complete HLTAID003-Provide first aid with an external provider and provide SOA for it. This unit will be assessed by an external provider and must be completed before Vocational Placement start date.)

All electives chosen must contribute to a valid, industry-supported vocational outcome.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Core Units


Provide individualised support


Support independence and wellbeing


Communicate and work in health or community services


Work with diverse people


Work legally and ethically


Recognise healthy body systems


Follow safe work practices for direct client care

Elective Units


Facilitate the empowerment of older people


Provide support to people living with dementia


Meet personal support needs


Contribute to ongoing skills development using a strengths-based approach


Follow established person-centred behaviour supports


Support community participation and social inclusion


Facilitate the empowerment of people with disability


Support relationships with carers and families


Provide home and community support services


Comply with infection prevention and control policies and procedures


Deliver care services using a palliative approach

Course Fees

Fee for Service


Smart & Skilled Student Fees

Fee-FREE Qualifications – Skilling for Recovery – NSW


To be eligible for fee-free full qualification training under Skilling for Recovery You Must be in one of the following four categories:

1. Youth 17-24 (regardless of employment status)
2. Commonwealth Benefit Recipient (including unemployed Jobseeker)
3. Unemployed (Not a Commonwealth Benefit Recipient)
4. People expected to become unemployed (one of the following four categories):

• Stood down/Jobkeeper/furloughed employee: Employee that has been stood down or employee for whom employer has JobKeeper arrangement in place and at risk of becoming unemployed. Requires upskilling or reskilling for new role and employment elsewhere
• Person returning to work (employed for 6 months or less): employed on condition of receiving training to build capacity and capability for the job role. This would be within the first 6 months of employment
• Low skilled/unskilled employee: Existing employee, with or without relevant skills or previous qualification up to Certificate III, that requires training to upskill to secure ongoing employment or future employment
• Workers in declining industries: Workers at any company in an agreed declining industry (e.g. international travel industry) who require upskilling/reskilling for redeployment.

Smart and Skilled Student Fees (Only for NSW residents)

The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 1300 600 888 for further information and advice.

First qualification- $1450

Second qualification- $1750

Concession- $240

Exemption- $0


There’s never been a better time to start a traineeship in NSW. The NSW Government will pay the student fee on behalf of students who fit the eligibility requirements – meaning students undertaking a Government Funded traineeship course no longer face a student fee of up to $1000.

Fee-free traineeships are available to NSW students – including school-based trainees whose training:

  • is funded under the NSW Government’s Smart and Skilled Program
  • Traineeships commenced on or after 1 January 2020

Traineeships are a great career pathway. They combine on-the-job training with formal study to give you the skills and experience employers are looking for. Traineeships generally take around 1-2 years to complete, and trainees earn a salary while they learn. 

For more information: https://vet.nsw.gov.au/choosing-vet/fee-free-traineeships

The fees indicated above are based on students being approved for training subsidized by the NSW Government. Students can pay their fee upfront or undertake an AUSCHS’s Instalment Plan which will commence at the time of enrolment.

Payment Plans Available**
**Conditions Apply
*** Please refer to the course handbook and the pre-enrolment student handbook, Smart and Skilled information handbook for enrolment policy, RPL, refund policies, fees arrangements and for more information feel free to contact us by emailing info@auschs.edu.au or calling 1300600888

Please contact us to obtain the Fee For Service quotes.

Enrolment Documents

Pre Enrolment Information Pack

Pre Enrolment Information Pack - PDF 936.09 KB

Student Handbook

Student Handbook - PDF 1,008.99 KB

Cert II and III LLN Skills Assessment

Cert II and III LLN Skills Assessment - PDF 294.03 KB

Fee For Service Enrolment Form

Fee For Service Enrolment Form - PDF 768.51 KB

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