Diploma of Community Services

General Description: 

This qualification replaces the courses in Diploma of Community Services Work, Diploma of Social Housing, Diploma of Community Services (Case management), Diploma of Community Services Coordination.

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

Career Opportunities: 
  • Aboriginal Housing Worker
  • Aboriginal Neighbourhood House Coordinator
  • Assistant Community Services Worker
  • Assistant Community Worker
  • Care Team Leader
  • Case Coordinator (Community Services)
  • Case Coordinator (Disability)
  • Community Access Coordinator
  • Community Care Manager
  • Community Development Worker for Social Housing
  • Community Housing Resources Worker
  • Community Housing Worker
  • Community Program Coordinator
  • Community Recreation Coordinator
  • Community Services Coordinator
  • Community Work Coordinator
  • Community Worker
  • Coordinator of Volunteer Work
  • Disability Team Leader
  • Early Intervention Worker
  • Family Services Coordinator
  • Family Support Worker
  • Housing Assistant
  • Housing Manager
  • Pastoral Care Counsellor
  • Pastoral Care Worker
  • Senior Youth Worker
  • Support Facilitator (Community Services)
  • Support Facilitator (Disability)
  • Team Leader
  • Welfare Support Worker
  • Youth Housing Support Worker
  • Course Duration: 

    Typically this training course requires between 1 - 2 year(s) to complete, determined by your own special circumstances and also the mode of study which you select. For example, if you were to do this program online and routinely allocate time and energy to complete the activities and assignments every week you may finish the course well ahead of the time.

    Method of Study: 
    • Online; E-Learning
    • Blended Learning
    • Workbased Learning
    • Distance
    • RPL
    • Fee For Service (Payment Plans available)
    • In-class study provides a structured studying experience and conventional face-to-face contact with your trainers and peers.

    • Online, Correspondence and Distance Education training courses give you the ability to study from just about anywhere, at any time when!

      This is great should you need flexibility and aren't able to commit to taking part in regular classroom sessions. You have the ability to study at your own tempo and finish your study course based on your own agenda. Contact us today to confirm which study technique may perhaps suit you best.


    There are no formal prerequisites for this qualification.

    Recognition of Prior Learning: 

    Recognition is available (on application) to students with prior skills, experience, knowledge or qualifications obtained from formal studies or training, in a related area. Recognition may reduce the duration of your studies (Subjective to evidence provide, mapped and assessed against the required unit/s of competency)

    To apply for RPL, please submit documentation in portfolio form for evaluation by AusCHS assessors.

    • Recognition of Prior Learning/Credit Transfer
    • Written/Oral Questions
    • Written reports/Portfolio Assessments
    • Scenarios
    • Role Plays
    • Projects
    • Case Studies
    • Log Book
    • Workplace Assessments

    Graduates of this course may apply for entry into:
    • Bachelor of Arts (Welfare Studies)
    • Bachelor of Social Science
    • Bachelor of Arts
    • Bachelor of Arts (Criminology)
    • Bachelor of Arts (Family Studies)
    • Bachelor of Arts (Community Development)
    • Bachelor of Social Work


    Total number of units = 16

  • 8 core units
  • 8 elective units, consisting of:
  • at least 6 units from the electives listed below
  • up to 2 units from the electives listed below, any endorsed Training Packages or accredited courses – these units must be relevant to the work outcome

    Any combination of electives that meets the rules above can be selected for the award of the Diploma of Community Services. Where appropriate, electives may be packaged to provide a qualification with a specialisation.

    Packaging for each specialisation:

  • at least 4 Group A electives must be selected for award of the Diploma of Community Services (Case Management)
  • at least 3 Group B electives must be selected for award of the Diploma of Community Services (Social Housing)

    All electives chosen must contribute to a valid, industry-supported vocational outcome.

    Core units

    CHCCCS007 Develop and implement service programs
    CHCCOM003 Develop workplace communication strategies
    CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
    CHCDIV003 Manage and promote diversity
    CHCLEG003 Manage legal and ethical compliance
    CHCMGT005 Facilitate workplace debriefing and support processes
    CHCPRP003 Reflect on and improve own professional practice
    HLTWHS004 Manage work health and safety

    Elective units

    Group A electives – CASE MANAGEMENT specialisation

    CHCCCS004 Assess co-existing needs
    CHCCSM004 Coordinate complex case requirements
    CHCCSM005 Develop, facilitate and review all aspects of case management
    CHCCSM006 Provide case management supervision
    CHCCSM007 Undertake case management in a child protection framework

    Group B electives – SOCIAL HOUSING specialisation

    CHCADV004 Represent organisation in court or tribunal
    CHCSOH002 Manage and maintain tenancy agreements and services
    CHCSOH008 Manage head lease
    CHCSOH009 Develop quality systems in line with registration standards
    CHCSOH011 Develop social housing enterprise opportunities
    CHCSOH012 Acquire properties by purchase or transfer
    CPPDSM5005A Contribute to a detailed property feasibility study
    CPPDSM5013A Develop a tenancy mix strategy
    CPPDSM5022A Implement asset management plan
    CPPDSM5026A Manage a consultant property project team
    CPPDSM5034A Monitor performance of property or facility portfolio
    CPPDSM6007A Develop lifecycle asset management plan

    Other electives

    CHCADV002 Provide advocacy and representation services
    CHCADV003 Represent clients in court
    CHCADV005 Provide systems advocacy services
    CHCAGE001 Facilitate the empowerment of older people
    CHCAOD004 Assess needs of client with alcohol and other drugs issues
    CHCAOD005 Provide alcohol and other drug withdrawal services
    CHCAOD007 Develop strategies for alcohol and other drugs relapse prevention and management
    CHCAOD008 Provide advanced interventions to meet the needs of clients with alcohol and other drugs issues
    CHCAOD009 Develop and review individual alcohol and other drugs treatment plans
    CHCAOD510 Work effectively with client with complex alcohol and other drugs issues
    CHCCCS003 Increase the safety of individuals at risk of suicide
    CHCCCS009 Facilitate responsible behaviour
    CHCCCS019 Recognise and respond to crisis situations
    CHCCCS024 Support individuals with autism spectrum disorder
    CHCCDE007 Develop and provide community projects
    CHCCDE008 Support community action
    CHCCDE009 Develop and Support community leadership
    CHCCDE010 Develop and lead community engagement strategies to enhance participation
    CHCCDE011 Implement community development strategies
    CHCCDE012 Work within organisation and government structures to enable community development outcomes
    CHCCDE015 Develop and implement a community renewal plan
    CHCCOM004 Present information to stakeholder groups
    CHCCONS401C Facilitate changeover
    CHCCONS402C Facilitate and monitor contact
    CHCCONS403C Support families to develop relationships
    CHCCONS504C Assist families to self manage contact
    CHCCS414A Provide education on parenting, health and wellbeing
    CHCCSL501A Work within a structured counselling framework
    CHCCSL502A Apply specialist interpersonal and counselling interview skills
    CHCCSL503B Facilitate the counselling relationship
    CHCCSL507B Support clients in decision-making processes
    CHCCSL509A Reflect and improve upon counselling skills
    CHCCW503A Work intensively with clients
    CHCDEV001 Confirm client developmental status
    CHCDEV003 Analyse client information for service planning and delivery
    CHCDFV505C Counsel clients affected by domestic and family violence
    CHCDFV509D Work with users of violence to effect change
    CHCDIS005 Develop and provide person-centered service responses
    CHCDIS006 Develop and promote positive person-centered behaviour supports
    CHCDIS008 Facilitate community participation and social inclusion
    CHCDIS010 Provide person-centered services to people with disabilities with complex needs
    CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
    CHCEDU002 Plan health promotion and community intervention
    CHCEDU003 Provide sexual and reproductive health information to clients
    CHCEDU004 Develop, implement and review sexual and reproductive health education programs
    CHCFAM406B Engage and resource clients to improve their interpersonal relationships
    CHCFAM407B Work effectively in relationship work
    CHCFAM408B Undertake relationship and family work in the context of the agency and sector
    CHCFAM505B Operate in a family law environment
    CHCGROUP403D Plan and conduct group activities
    CHCINM001 Meet statutory and organisation information requirements
    CHCLLN001 Respond to client language, literacy and numeracy needs
    CHCMGT001 Develop, implement and review quality framework
    CHCMGT002 Manage partnership agreements with service providers
    CHCMGT003 Lead the work team
    CHCMGT004 Secure and manage funding
    CHCMGT006 Coordinate client directed services
    CHCMHS001 Work with people with mental health issues
    CHCMHS002 Establish a self-directed recovery relationship
    CHCMHS003 Provide recovery oriented mental health services
    CHCMHS004 Work collaboratively with the care network and other services
    CHCMHS005 Provide services to people with people with co-existing mental health and alcohol and other drugs issues
    CHCMHS006 Facilitate the recovery process with the person, family and carers
    CHCMHS008 Promote and facilitate self advocacy
    CHCMHS011 Assess and promote social, emotional and physical wellbeing
    CHCMHS013 Implement trauma informed care
    CHCPOL002 Develop and implement policy
    CHCPOL003 Research and apply evidence to practice
    CHCPRP001 Develop and maintain networks and collaborative partnerships
    CHCPRP004 Promote and represent the service
    CHCPRT001 Identify and respond to children and young people at risk
    CHCPRT002 Support the rights and safety of children and young people
    CHCPRT003 Work collaboratively to maintain an environment safe for children and young people
    CHCPRT008 Provide supervision in a secure system
    CHCSET001 Work with forced migrants
    CHCSET002 Undertake bicultural work with forced migrants in Australia
    CHCSOH001 Work with people experiencing or at the risk of homelessness
    CHCYTH001 Engage respectfully with young people
    CHCYTH004 Respond to critical situations
    CHCYTH005 Develop and implement procedures to enable young people to address their needs
    CHCYTH010 Provide services for young people appropriate to their needs and circumstances
    CHCYTH012 Manage service response to young people in crisis
    HLTAID006 Provide advanced first aid
    BSBATSIW515 Secure funding
    BSBFIM501 Manage budgets and financial plans
    BSBHRM506 Manage recruitment selection and induction processes
    BSBHRM513 Manage workforce planning
    BSBINN601 Lead and manage organisational change
    BSBMGT404 Lead and facilitate off-site staff
    BSBMGT502 Manage people performance
    BSBMGT516 Facilitate continuous improvement
    BSBMGT605 Provide leadership across the organisation
    BSBPMG511 Manage project scope
    BSBPMG512 Manage project time
    BSBPMG513 Manage project quality
    BSBPMG514 Manage project cost
    BSBPMG515 Manage project human resources
    BSBPMG516 Manage project information and communication
    BSBPMG519 Manage project stakeholder engagement
    BSBPMG522 Undertake project work
    BSBPUB504 Develop and implement crisis management plans
    BSBRSK501 Manage risk
    BSBWOR403 Manage stress in the workplace
    BSBWOR502 Lead and manage team effectiveness
    CPPSEC3013A Control person using empty hand techniques
    PSPGOV506A Support workplace coaching and mentoring
    TAEDEL502A Provide advanced facilitation practice

  • Course Fees: 

    Total Fees- $10000
    Valid till 31/10/2015
    Please inquire by emailing or contacting 1300600888 for the special promotion price
    Payment Plan Available*
    *conditions apply