Certificate IV in Retail Management (Current)

General Description: 

This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.

This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication. For more information regarding specific subjects with this training course contact us at

Career Opportunities: 

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • department manager
  • merchandise manager
  • customer service manager
  • shift manager
  • small business retail owner

    Individuals with this qualification are able to perform roles, such as:

  • manage a small to medium sized retail store group or franchise outlet
  • manage an independent retail store
  • manage a business-to-business outlet
  • departmental or section management in a retail or business-to-business enterprise
  • functional management roles, such as merchandise management
  • manage an inside or outside sales team in a business-tobusiness
  • Course Duration: 

    Generally this study course takes between 6 months -1 year in order to complete, subject to your own special circumstances along with the mode of study which you opt for. For instance, if you decided to do this program online and routinely allocate enough time to complete the activities and assignments every week you might finish the course well before schedule.

    Method of Study: 

  • Online; E-Learning
  • Blended Learning
  • Workbased Learning
  • Distance
  • RPL
  • Fee For Service (Payment Plans available)
  • In-class study provides a structured studying experience and conventional face-to-face contact with your trainers and peers.

  • Online, Correspondence and Distance Education training courses give you the ability to study from just about anywhere, at any time when!

    This is great should you need flexibility and aren't able to commit to taking part in regular classroom sessions. You have the ability to study at your own tempo and finish your study course based on your own agenda. Contact us today to confirm which study technique may perhaps suit you best.

  • Prerequisites: 

    Entry to this qualification is open to individuals who:

  • have achieved a Certificate III in Retail


  • have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.
  • Recognition of Prior Learning: 

    Recognition is available (on application) to students with prior skills, experience, knowledge or qualifications obtained from formal studies or training, in a related area. Recognition may reduce the duration of your studies (Subjective to evidence provide, mapped and assessed against the required unit/s of competency)

    To apply for RPL, please submit documentation in portfolio form for evaluation by AusCHS assessors.


    Competency determination is made after all relevant evidence is gathered. AusCHS is receptive to evidence gathered from a variety of sources including our own assessment processes. AusCHS assessment processes include:

    • Recognition of Prior Learning/Credit Transfer
    • Written/Oral Questions
    • Written reports/Portfolio Assessments
    • Scenarios

    After achieving SIR40212 Certificate IV in Retail Management, individuals may undertake:

  • SIR50116 Diploma of Retail Leadership
  • SIR80112 Vocational Graduate Certificate in Retail Leadership.
  • Modules/units: 

    11 units must be completed:

    7 core units
    4 elective units, consisting of:
    2 units from the list below
    2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
    The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

    Core units

    SIRRRTF002 Monitor retail store financials

    SIRXCEG004 Create a customer centric culture

    SIRXHRM002 Maintain employee relations

    SIRXMGT002 Lead a frontline team

    SIRXRSK002 Maintain store security

    SIRXSLS003 Achieve sales results

    SIRXWHS003 Maintain workplace safety

    Elective units

    Customer Engagement

    BSBCUS401 Coordinate implementation of customer service strategies

    Change Management

    SIRXCHA001 Facilitate the change process

    Communication and Teamwork

    CHCDIV001 Work with diverse people

    Food Safety

    SIRRFSA001 Handle food safely in a retail environment

    SIRRFSA002 Supervise a food safety program

    Health and Wellbeing

    SIRXHWB002 Promote workplace health and wellbeing

    Human Resource Management

    SIRXHRM001 Recruit, select and induct team members

    SITXHRM002 Roster staff


    BSBINN301 Promote innovation in a team environment

    Management and Leadership

    BSBMGT402 Implement operational plan


    SIRRINV002 Control stock


    BSBMKG401 Profile the market

    SIRXMKT002 Use social media to engage customers

    SIRXMKT003 Manage promotional activities


    SIRRMER003 Coordinate visual merchandising activities

    Retail Financials

    BSBFIA302 Process payroll

    BSBSMB406 Manage small business finances

    Training and Development

    SIRXTAD002 Develop the retail frontline

    Working in Industry

    SIRXIND005 Develop personal productivity

    Course Fees: 

    Smart and Skilled Student Fees (Only for NSW residents)

    The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 1300 600 888 for further information and advice.

    First qualification- $1560

    Second qualification- $1820

    Concession- $240

    Exemption- $0

    Trainees: from 2016 if you are starting a traineeship that is on the NSW Skills List, your Smart and Skilled fee for the whole qualification will not be more than $1,000.

    The fees indicated above are based on students being approved for training subsidised by the NSW Government. Students can pay their fee upfront or undertake a AUSCHS's Instalment Plan which will commence at the time of enrolment.

    Fee For Service - $5000
    Payment Plans Available**
    **conditions apply