Courses

Certificate IV in Hospitality (Current Qualification)

SIT40416
General Description: 

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

Work Placement- You will be required to show that you can provide quality hospitality service to customers for a minimum of 36 complete service periods (shifts). A job that has involved the application of skills to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops.

Career Opportunities: 

Job roles

This qualification provides a pathway to work as a team leader or supervisor in hospitality organisations such as restaurants, hotels, catering operations, clubs, pubs, cafes and coffee shops.

Possible job titles include:

  • bar supervisor or team leader
  • concierge
  • duty manager
  • food and beverage supervisor or team leader
  • forecast analyst (accommodation services)
  • front office supervisor or team leader
  • housekeeping supervisor or team leader
  • gaming supervisor or team leader
  • shift manager.
  • Course Duration: 

    Ordinarily this training course can take between 0.5 months -2 years in order to complete, determined by your own personal circumstances and also the mode of study you pick. For instance, if you were to do this course online and regularly allocate time to complete the tasks and assignments every week you could possibly complete the course well before schedule.

    Method of Study: 

    In-class study offers you a structured educational experience and continuous face-to-face contact with your trainers, tutors, lecturers and classmates. Online, Correspondence and Distance Education programs present you with the ability to study from just about anyplace, anytime! This can be ideal if you need flexibility and can't commit to attending traditional classes. You have the ability to study at your very own tempo and complete the training primarily based on your very own agenda. Contact us today to verify which learning method may perhaps suit you best. Work based Training is quite effective to utilise the skills and knowledge learned in the course and apply them at the workplace.

    Course Category: 

    This course belongs within the Hospitality, Barista, RSA and Tourism grouping of courses. Food and Hospitality is the study of organizing, presenting and providing food and refreshments, and serving up hospitality services. The primary function of this field of education and learning is to build an awareness of the preparation of meals and refreshments, and the supply of hospitality products and services such as front office procedures, housekeeping services and food and beverage services. Courses in this area incorporate: Hospitality, Coffee Making, Responsible Service of Alcohol, Food and Beverage Service, Baking and pastry making, Cooking and Food Hygiene for starters. Tourism is the study regarding the composition and functions of the travel related industry, tour guiding, and ticketing and reservation procedures. The primary goal of this particular field of education and learning is to build the skill to plan, direct and arrange tourism operations so that a top quality service is presented efficiently and effectively. What's more, it entails developing knowledge of the theories of advertising travel related services.

    Prerequisites: 

    There are no entry requirements for this qualification.

    Recognition of Prior Learning: 

    RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by AusCHS assessors.

    Assessment: 

    Competency determination is made after all relevant evidence is gathered. AusCHS is receptive to evidence gathered from a variety of sources including our own assessment processes. AusCHS assessment processes include:

    • Recognition of Prior Learning/Credit Transfer
    • Written/Oral Questions
    • Written reports/Portfolio Assessments
    • Scenarios
    • Role Plays
    • Workplace Assessments
    • Projects
    Articulation: 

    After achieving SIT40416 Certificate IV in Hospitality, individuals could progress to SIT50416 Diploma of Hospitality Management, or to Diploma qualifications in any service industry field

    Modules/units: 

    Total number of units = 21
    9 core units plus
    12 elective units, consisting of

  • 1 units from the Group A
  • 7 units from the Group B
  • 4 units from the Group B, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.

    Core units

    BSBDIV501 Manage diversity in the workplace

    SITHIND004 Work effectively in hospitality service

    SITXCCS007 Enhance customer service experiences

    SITXCOM005 Manage conflict

    SITXFIN003 Manage finances within a budget

    SITXHRM001 Coach others in job skills

    SITXHRM003 Lead and manage people

    SITXMGT001 Monitor work operations

    SITXWHS003 Implement and monitor work health and safety practices

    Elective units

    Group A

    SITHIND001 Use hygienic practices for hospitality service

    SITXFSA001 Use hygienic practices for food safety

    Group B

    Accommodation Services – Front Office, Housekeeping and Porting

    CPPCLO2001A Maintain hard floor surfaces

    CPPCLO2004A Maintain carpeted floors

    CPPCLO2009A Clean glass surfaces

    CPPCLO2010A Clean ceiling surfaces and fittings

    CPPCLO2017A Clean wet areas

    CPPCLO2019A Sort and remove waste and recyclable materials

    CPPCLO2035A Maintain cleaning storage areas

    CPPCLO3013A Clean window coverings

    CPPCLO3016A Wash furniture and fittings

    SITHACS001 Clean premises and equipment

    SITHACS002 Provide housekeeping services to guests

    SITHACS003 Prepare rooms for guests

    SITHACS004 Launder linen and guest clothes

    SITHACS005 Provide porter services

    SITHACS006 Provide valet services

    SITHACS007 Conduct night audit

    SITHACS008 Provide accommodation reception services

    SITTTSL002 Access and interpret product information

    SITTTSL005 Sell tourism products and services

    SITTTSL006 Prepare quotations

    SITTTSL007 Process reservations

    SITTTSL010 Use a computerised reservations or operations system

    Client and Customer Service

    SITXCCS002 Provide visitor information

    SITXCCS004 Provide lost and found services

    SITXCCS005 Provide club reception services

    SITXCRI001 Respond to a customer in crisis

    Communication and Teamwork

    SITXCOM004 Address protocol requirements

    Computer Operations and ICT Management

    BSBITU301 Create and use databases

    BSBITU306 Design and produce business documents

    BSBITU402 Develop and use complex spreadsheets

    E-Business

    SITXEBS001 Use social media in a business

    Environmental Sustainability

    BSBSUS401 Implement and monitor environmentally sustainable work practices

    Events

    SITEEVT001 Source and use information on the events industry

    SITEEVT002 Process and monitor event registrations

    SITEEVT003 Coordinate on-site event registrations

    SITEEVT004 Provide event staging support

    SITEEVT005 Plan in-house events or functions

    Finance

    BSBFIA301 Maintain financial records

    BSBFIA401 Prepare financial reports

    SITXFIN002 Interpret financial information

    First Aid

    HLTAID003 Provide first aid

    Food and Beverage

    SITHFAB001 Clean and tidy bar areas

    SITHFAB002 Provide responsible service of alcohol

    SITHFAB003 Operate a bar

    SITHFAB004 Prepare and serve non-alcoholic beverages

    SITHFAB005 Prepare and serve espresso coffee

    SITHFAB006 Provide room service

    SITHFAB008 Operate and monitor cellar systems

    SITHFAB009 Conduct a product tasting for alcoholic beverages

    SITHFAB010 Prepare and serve cocktails

    SITHFAB011 Provide advice on beers, spirits and liqueurs

    SITHFAB012 Provide advice on Australian wines

    SITHFAB013 Provide advice on imported wines

    SITHFAB014 Provide table service of food and beverage

    SITHFAB015 Provide silver service

    SITHFAB016 Provide advice on food

    SITHFAB017 Provide advice on food and beverage matching

    SITHFAB018 Provide gueridon service

    SITHFAB019 Plan and monitor espresso coffee service

    Food Safety

    SITXFSA001 Use hygienic practices for food safety

    SITXFSA002 Participate in safe food handling practices

    SITXFSA003 Transport and store food

    Gaming

    SITHGAM001 Provide responsible gambling services

    SITHGAM002 Attend gaming machines

    SITHGAM003 Operate a TAB outlet

    Human Resource Management

    SITXHRM002 Roster staff

    Inventory

    SITXINV002 Maintain the quality of perishable items

    SITXINV003 Purchase goods

    SITXINV004 Control stock

    Kitchen Operations

    SITHKOP006 Plan catering for events or functions

    Languages other than English

    SITXLAN003 Conduct oral communication in a language other than English

    SITXLAN004 Conduct complex oral communication in a language other than English

    SITXLAN005 Read and write information in a language other than English

    Marketing and Public Relations

    SITXMPR001 Coordinate production of brochures and marketing materials

    SITXMPR002 Create a promotional display or stand

    SITXMPR003 Plan and implement sales activities

    SITXMPR004 Coordinate marketing activities

    SITXMPR005 Participate in cooperative online marketing initiatives

    Security

    CPPSEC2012A Monitor and control individual and crowd behaviour

    CPPSEC3018A Provide for the safety of persons at risk

    Work Health and Safety

    SITXWHS002 Identify hazards, assess and control safety risks

    Working in Industry

    SITHIND001 Use hygienic practices for hospitality service

    SITHIND002 Source and use information on the hospitality industry

    SITTIND001 Source and use information on the tourism and travel industry

  • Course Fees: 

    Smart and Skilled Student Fees (Only for NSW residents)

    The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 1300 600 888 for further information and advice.

    First qualification- $2340

    Second qualification- 2730

    Concession- $240

    Exemption- $0

    Trainees: from 2016 if you are starting a traineeship that is on the NSW Skills List, your Smart and Skilled fee for the whole qualification will not be more than $1,000.

    Fee For Service - $7000
    Payment Plans Available**
    **conditions apply