Certificate IV in Community Services

General Description: 

This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.
At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

Career Opportunities: 
  • Aboriginal Health Education Officer
  • Aboriginal Intake and Referral Worker
  • Case Worker (Community Services)
  • Community Education Worker
  • Community Legal Officers
  • Community support worker
  • Court Support Worker
  • Domestic Violence Worker
  • Early Intervention Homelessness Worker
  • Family Support Worker
  • Health Education Officer
  • Information and Referral Worker
  • Outreach Officer
  • Peak organisation worker
  • Personal Adviser
  • Phone Advice Worker
  • Support Worker (Community Services)
  • Tenant Advice and Advocacy Worker
  • Welfare Rights Worker
  • Welfare Support Worker
  • Women's Health Educator
  • Course Duration: 

    Typically this training course requires between 0.5 months -1 year to complete, determined by your own special circumstances and also the mode of study which you select. For example, if you were to do this program online and routinely allocate time and energy to complete the activities and assignments every week you may finish the course well ahead of the time.

    Method of Study: 
    • Online; E-Learning
    • Blended Learning
    • Workbased Learning
    • Distance
    • RPL
    • Fee For Service (Payment Plans available)
    • In-class study provides a structured studying experience and conventional face-to-face contact with your trainers and peers.

    • Online, Correspondence and Distance Education training courses give you the ability to study from just about anywhere, at any time when!

      This is great should you need flexibility and aren't able to commit to taking part in regular classroom sessions. You have the ability to study at your own tempo and finish your study course based on your own agenda. Contact us today to confirm which study technique may perhaps suit you best.


    There are no formal prerequisites for this qualification.

    Recognition of Prior Learning: 

    Recognition is available (on application) to students with prior skills, experience, knowledge or qualifications obtained from formal studies or training, in a related area. Recognition may reduce the duration of your studies (Subjective to evidence provide, mapped and assessed against the required unit/s of competency)

    To apply for RPL, please submit documentation in portfolio form for evaluation by AusCHS assessors.


    Competency determination is made after all relevant evidence is gathered. AusCHS is receptive to evidence gathered from a variety of sources including our own assessment processes. AusCHS assessment processes include:

    • Recognition of Prior Learning/Credit Transfer
    • Written/Oral Questions
    • Written reports/Portfolio Assessments
    • Scenarios
    • Role Plays
    • Projects
    • Case Studies
    • Log Book
    • Workplace Assessments

    Successful completion of Certificate IV in Community Services will provide students with the ability to apply to undertake CHC52015- Diploma of Community Services with AUSCHS. Contact us for more information.


    Total number of units = 15

  • 7 core units
  • 8 elective units, consisting of:
  • at least 6 units from the electives listed below
  • up to 2 units from the electives listed below, any endorsed Training Package or accredited course – these units must be relevant to the work outcome
    All electives chosen must contribute to a valid, industry-supported vocational outcome.

    Core units

    CHCADV0017 Facilitate the interests and rights of clients
    CHCCCS004 Assess co-existing needs
    CHCCOM002 Use communication to build relationships
    CHCDIV001 Work with diverse people
    CHCLEG001 Work legally and ethically
    CHCPRP001 Develop and maintain networks and collaborative partnerships
    HLTWHS003 Maintain work health and safety

    Elective units

    CHCADV002 Provide advocacy and representation services
    CHCADV003 Represent clients in court
    CHCAGE001 Facilitate the empowerment of older people
    CHCAOD001 Work in an alcohol and other drugs context
    CHCAOD003 Provide needle and syringe services
    CHCAOD005 Provide alcohol and/or other drugs withdrawal services
    CHCCCS001 Address the needs of people with chronic disease
    CHCCCS003 Increase the safety of individuals at risk of suicide
    CHCCCS006 Facilitate individual service planning and delivery
    CHCCCS008 Develop strategies to address unmet needs
    CHCCCS009 Facilitate responsible behaviour
    CHCCCS010 Maintain high standard of service
    CHCCCS014 Provide brief interventions
    CHCCCS015 Provide individualised support
    CHCCCS017 Provide loss and grief support
    CHCCCS018 Provide suicide bereavement support
    CHCCCS019 Recognise and respond to crisis situations
    CHCCCS020 Respond effectively to behaviours of concern
    CHCCCS021 Respond to suspected abuse
    CHCCCS027 Visit client residence
    CHCCDE003 Work within a community development framework
    CHCCDE004 Implement participation and engagement strategies
    CHCCDE005 Develop and support relevant community resources
    CHCCDE006 Work to empower Aboriginal and/or Torres Strait Islander communities
    CHCCDE007 Develop and provide community projects
    CHCCOM001 Provide first point of contact
    CHCCONS401C Facilitate changeover
    CHCCONS402C Facilitate and monitor contact
    CHCCONS403C Support families to develop relationships
    CHCCONS504C Assist families to self manage contact
    CHCCS414A Provide education and support on parenting, health and wellbeing
    CHCCSM005 Develop, facilitate and review all aspects of case management
    CHCDEV001 Confirm client developmental status
    CHCDFV402C Manage own professional development in responding to domestic and family violence
    CHCDFV403C Provide crisis intervention and support to those experiencing domestic and family violence
    CHCDFV406C Provide domestic and family violence support in Aboriginal and/or Torres Strait Islander communities
    CHCDFV407C Provide domestic and family violence support in non-English speaking background communities
    CHCDIS001 Contribute to ongoing skills development using a strengths-based approach
    CHCDIS004 Communicate using augmentative and alternative communication strategies
    CHCDIS007 Facilitate the empowerment of people with disability
    CHCDIS008 Facilitate community participation and social inclusion
    CHCDIS010 Provide person centred services to people with disability with complex needs
    CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
    CHCEDU003 Provide sexual and reproductive health information to clients
    CHCEDU005 Work with clients to identify financial literacy education needs
    CHCEDU006 Improve clients fundamental financial literacy skills
    CHCEDU007 Provide group education on consumer credit and debt
    CHCFAM406B Engage and resource clients to improve their interpersonal relationships
    CHCFAM407B Work effectively in relationship work
    CHCFAM408B Undertake relationship and family work in the context of the agency and sector
    CHCFAM505B Operate in a family law environment
    CHCGMB501A Work effectively in the problem gambling sector
    CHCGROUP403D Plan and conduct group activities
    CHCINM002 Meet community information needs
    CHCLEG002 Interpret legal information
    CHCLLN001 Respond to client language, literacy and numeracy needs
    CHCMED411B Conduct a sound assessment of a dispute in preparation for mediation
    CHCMED412B  Gather and clarify information for the mediation process
    CHCMED413B Manage communication processes to define the dispute
    CHCMED414A Facilitate mediation processes
    CHCMED415A Facilitate interaction between parties in mediation
    CHCMED416C Consolidate and conclude the mediation process
    CHCMGT005 Facilitate workplace debriefing and support processes
    CHCMGT006 Coordinate client directed services
    CHCMHS001 Work with people with mental health issues
    CHCMHS003 Provide recovery oriented mental health services
    CHCMHS011 Assess and promote social, emotional and physical wellbeing
    CHCPAL001 Deliver care services using a palliative approach
    CHCPAL002 Plan for and provide care services using a palliative approach
    CHCPAS001 Plan for the provision of pastoral and spiritual care
    CHCPAS002 Provide pastoral and spiritual care
    CHCPOL001 Contribute to the review and development of policies
    CHCPRP005 Engage with health professionals and the health system
    CHCPRT001 Identify and respond to children and young people at risk
    CHCPRT002 Support the rights and safety of children and young people
    CHCPRT003 Work collaboratively to maintain an environment safe for children and young people
    CHCRCP402A Conduct assessment of carer’s needs
    CHCRCP403A Support carers to access information and services
    CHCRF402B Provide intervention support to children and families
    CHCSET001 Work with forced migrants
    CHCSET002 Undertake bicultural work with forced migrants in Australia
    CHCSOH001 Work with people experiencing or at risk of homelessness
    CHCSOH002 Manage and maintain tenancy agreements and services
    CHCSOH010 Work with clients within the social housing system
    CHCTC302B Provide client-centred telephone counselling
    CHCTC403B Provide telephone counselling in crisis situations
    CHCTC404B Provide competent suicide intervention in a telephone counselling context
    CHCVOL002 Lead volunteer teams
    CHCVOL003 Recruit, induct and support volunteers
    CHCVOL004 Manage volunteer workforce development
    CHCYTH001 Engage respectfully with young people
    CHCYTH002 Work effectively with young people in the youth work context
    CHCYTH003 Support young people to create opportunities in their lives
    HLTAID003 Provide first aid
    HLTWHS006 Manage personal stressors in the work environment
    BSBATSIL412 Participate effectively as a Board member
    BSBGOV401 Implement Board member responsibilities
    BSBHRM405 Support the recruitment, selection and induction of staff
    BSBLDR403 Lead team effectiveness
    BSBLED401 Develop teams and individuals
    BSBMGT401 Show leadership in the workplace
    BSBMGT403 Implement continuous improvement
    CPPDSM3014A Undertake property inspection
    CPPDSM4028A Identify and analyse risks and opportunities in the property industry
    CPPDSM4074A Select and appoint contractors in the property industry
    PSPETHC301B Uphold the values and principles of public service
    PSPGOV414A Provide workplace mentoring
    PSPGOV415A Provide workplace coaching
    PSPGOV422A Apply government processes
    PSPLEGN301B Comply with legislation in the public sector
    TAEDEL401A Plan, organise and deliver group-based learning
    TAEDEL402A Plan, organise and facilitate learning in the workplace
    TAEDEL404A Mentor in the workplace

  • Course Fees: 

    Total Fees- $3500
    Valid till 31/10/2015
    Please inquire by emailing or contacting 1300600888 for the special promotion price
    Payment Plan Available*
    *conditions apply