Courses

Certificate III in Tourism (current)

SIT30116
General Description: 

This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.

This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Career Opportunities: 

Job roles

  • adventure tourism guide
  • attendant or senior ride operator in an attraction or theme park
  • booking agent
  • cellar door salesperson and guide in a winery
  • customer service agent
  • guide and salesperson in an Indigenous cultural centre
  • inbound tour coordinator
  • marine tourism guide or dive tour operator
  • museum attendant
  • operations consultant for a tour operator
  • reservations sales agent
  • sales consultant
  • visitor information officer
  • Course Duration: 

    Typically this training course requires upto 2 years in order to complete, dependent upon a person's circumstances as well as the mode of study you choose. As an example, if you do this study course online and continually dedicate time and energy to complete the projects and assignments each week you might complete the course well ahead of the time.

    Method of Study: 

  • Online; E-Learning
  • Blended Learning
  • Workbased Learning
  • Distance
  • RPL
  • Fee For Service (Payment Plans available)
  • In-class study provides a structured studying experience and conventional face-to-face contact with your trainers and peers.

  • Online, Correspondence and Distance Education training courses give you the ability to study from just about anywhere, at any time when!

    This is great should you need flexibility and aren't able to commit to taking part in regular classroom sessions. You have the ability to study at your own tempo and finish your study course based on your own agenda. Contact us today to confirm which study technique may perhaps suit you best.

  • Prerequisites: 

    There are no formal prerequisites for this qualification.

    Recognition of Prior Learning: 

    Recognition is available (on application) to students with prior skills, experience, knowledge or qualifications obtained from formal studies or training, in a related area. Recognition may reduce the duration of your studies (Subjective to evidence provide, mapped and assessed against the required unit/s of competency)

    To apply for RPL, please submit documentation in portfolio form for evaluation by AusCHS assessors.

    Assessment: 

    Competency determination is made after all relevant evidence is gathered. AUSCHS is receptive to evidence gathered from a variety of sources including our own assessment processes. AusCHS assessment processes include:

    • Recognition of Prior Learning/Credit Transfer
    • Written/Oral Questions
    • Written reports/Portfolio Assessments
    • Scenarios
    • Role Plays
    • Projects
    Articulation: 

    After achieving SIT30112 Certificate III in Tourism, individuals could progress to SIT40116 Certificate IV in Travel and Tourism, or to Certificate IV qualifications in any service industry field./p>

    Modules/units: 

    15 units must be completed:

  • 4 core units
  • 11 elective units, consisting of:
  • 3 units from Group A and 3 units from Group B
    OR
  • 6 units from Group C
    OR
  • 6 units from Group D
    OR
  • 6 units from Group A, B, C or E
  • the remaining 5 units may be selected from any elective group below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
    Packaging Rules for marine tourism specialisation:

    All Group D electives must be selected for award of the Certificate III in Tourism (Marine Tourism).
    The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

    Core units

    SITTIND001 Source and use information on the tourism and travel industry

    SITXCCS006 Provide service to customers

    SITXCOM002 Show social and cultural sensitivity

    SITXWHS001 Participate in safe work practices

    Elective units

    Group A - Tourism Office Operations

    SITTTSL001 Operate online information systems

    SITTTSL002 Access and interpret product information

    SITTTSL009 Process travel-related documentation

    Group B - Tourism Coordination

    SITXCCS002 Provide visitor information

    SITTTSL004 Provide advice on Australian destinations

    SITTTSL005 Sell tourism products and services

    SITTTSL006 Prepare quotations

    SITTTSL007 Process reservations

    SITTTSL008 Book supplier products and services

    SITTTSL010 Use a computerised reservations or operations system

    Group C - Tourism Delivery

    CPPSEC2012A Monitor and control individual and crowd behaviour

    SITHACS001 Clean premises and equipment

    SITTGDE001 Interpret aspects of local Australian Indigenous culture

    SITTGDE004 Lead tour groups

    SITTGDE005 Prepare and present tour commentaries or activities

    SITTGDE006 Develop and maintain the general and regional knowledge required by guides

    SITXCCS001 Provide customer information and assistance

    SITXCCS004 Provide lost and found services

    SITXCOM003 Provide a briefing or scripted commentary

    SITXWHS002 Identify hazards, assess and control safety risks

    Group E- General Electives

    Client and Customer Service, and Sales

    SIRXSLS001 Sell to the retail customer

    SIRXPDK001 Advise on products and services

    SITXCRI001 Respond to a customer in crisis

    Communication and Teamwork

    BSBWOR203 Work effectively with others

    SITXCOM001 Source and present information

    SITXCOM004 Address protocol requirements

    Computer Operations and ICT Management

    BSBITU202 Create and use spreadsheets

    BSBITU301 Create and use databases

    BSBITU306 Design and produce business documents

    E-Business

    SITXEBS001 Use social media in a business

    Environmental Sustainability

    BSBSUS201 Participate in environmentally sustainable work practices

    Events

    SITEEVT002 Process and monitor event registrations

    SITEEVT003 Coordinate on-site event registrations

    SITEEVT004 Provide event staging support

    Finance

    BSBFIA301 Maintain financial records

    SITXFIN001 Process financial transactions

    First Aid

    HLTAID003 Provide first aid

    HLTAID005 Provide first aid in remote situations

    Food and Beverage, Food Safety

    SITHFAB002 Provide responsible service of alcohol

    SITHFAB004 Prepare and serve non-alcoholic beverages

    SITHFAB005 Prepare and serve espresso coffee

    SITHFAB007 Serve food and beverage

    SITHFAB009 Conduct a product tasting for alcoholic beverages

    SITHIND001 Use hygienic practices for hospitality service

    SITXFSA001 Use hygienic practices for food safety

    Gaming

    SITHGAM001 Provide responsible gambling services

    SITHGAM002 Attend gaming machines

    SITHGAM015 Attend casino gaming machines

    Human Resource Management

    SITXHRM001 Coach others in job skills

    Inventory

    SITXINV001 Receive and store stock

    SITXINV002 Maintain the quality of perishable items

    SITXINV003 Purchase goods

  • Course Fees: 

    Please inquire by emailing info@auschs.edu.au or contacting 1300600888 for the special promotion price
    Payment Plan Available**
    *online or distance based delivery mode only
    **conditions apply