Certificate III in Retail Supervision

General Description: 

This qualification provides the skills and knowledge for an individual to be competent in retail supervision with the need to apply discretion and judgement. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals will have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team.

For more information regarding specific subjects with this training course contact us at

Career Opportunities: 

Job roles

Individuals with this qualification are able to perform roles, such as:

  • provide in-depth product and service advice in a retail environment
  • sell products and services in a variety of retail settings
  • supervise a point-of-sale area
  • lead a team preparing and selling items
  • lead a team within a large store or supermarket
  • act as an assistant to a manager of a small to medium sized store
  • organise and maintain work areas and displays
  • carry out specific responsibilities, such as merchandising.

    Possible job titles

  • senior sales assistant
  • crew leader
  • shift manager
  • team leader
  • store supervisor
  • point-of-sale supervisor
  • merchandise coordinator
  • Course Duration: 

    Ordinarily this training course takes between 12-24 months, subjective to a person's circumstances as well as the mode of study you pick. As an example, if you decide to do this course online and regularly spend time to complete the tasks and assignments each week chances are you'll complete the course well ahead of the time. Please contact us to calculate how much time it would take for you to complete the course.

    Method of Study: 

    In-class study offers you a structured educational experience and continuous face-to-face contact with your trainers, tutors, lecturers and classmates. Online, Correspondence and Distance Education programs present you with the ability to study from just about anyplace, anytime! This can be ideal if you need flexibility and can't commit to attending traditional classes. You have the ability to study at your very own tempo and complete the training primarily based on your very own agenda. Contact us today to verify which learning method may perhaps suit you best.

    Course Category: 

    This particular course falls within the Business, Management & Finance class of courses. Business and commerce is the study of the concepts along with practice involving planning, guiding, arranging, motivating and co-ordinating the human and material resources of private and public organisations and institutions. It consists of the retailing and supply of products and services and also personal development. The main purpose of this particular field of education and learning is to build up a comprehension of the theory along with practice of making decisions and policy development, organisational development, planning, financial management, and the marketing and selling of products and professional services. Some of the programs included in this specific category include : Accounting, Business, Management, Sales and Marketing, Office Studies, Banking, Finance and Commerce to name a few.


    To undertake this qualification, individuals will have previous retail experience in roles such as:

  • providing customer service
  • providing product service advice
  • point-of-sale function
  • organising work areas and displays
  • merchandising products
  • organising and performing stock control procedures
  • applying safe work practices

    Examples of evidence of retail experience may include:

  • job descriptions and references from current or past employers
  • an entry interview to determine retail operational experience.
  • Recognition of Prior Learning: 

    RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by AusCHS assessors.


    Competency determination is made after all relevant evidence is gathered. AusCHS is receptive to evidence gathered from a variety of sources including our own assessment processes. AusCHS assessment processes include:

    • Recognition of Prior Learning/Credit Transfer
    • Written/Oral Questions
    • Written reports/Portfolio Assessments
    • Scenarios
    • Role Plays
    • Projects

    After achieving SIR30312 Certificate III in Retail Supervision, individuals may undertake:

  • SIR30412 Certificate III in Business-to-Business Sales
  • SIR40212 Certificate IV in Retail Management
  • SIR50112 Diploma of Retail Management.
  • Modules/units: 

    Total number of units = 12
    6 core units plus
    6 elective units, of which

  • a minimum of 3 units must be selected from the elective unit list below
  • a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 2, 3 or 4.

    Core units

    SIRXCCS304 Coordinate interaction with customers
    SIRXMGT001A Coordinate work teams
    SIRXMGT002A Maintain employee relations
    SIRXRSK002A Maintain store security
    SIRXSLS304 Coordinate sales performance
    SIRXWHS302 Maintain store safety

    Elective units (Select 6 from the list below)

    SIRXCOM202 Communicate with customers using technologies
    SIRXICT303 Operate retail information technology systems
    SIRXFIN003A Produce financial reports
    SIRRFSA302 Monitor food safety program
    SIRXINV002A Maintain and order stock
    SIRXMPR001A Profile a retail market
    SIRXMER202 Plan, create and maintain displays
    SIRXMER303 Coordinate merchandise presentation
    SIRXMER304 Present products
    SIRRRPK006A Recommend liquor products
    SIRRRPK007A Recommend and fit clothing or footwear products and services
    SIRRRPK008A Recommend jewellery products and services
    SIRRRPK009A Recommend toddler and baby products
    SIRRRPK010A Recommend home and home improvement products and services
    SIRRRPK011A Recommend books or newsagency services
    SIRRRPK012A Recommend business and leisure products and services
    SIRRRPK013A Hire and sell video and DVD products and services
    SIRRRPK214 Recommend specialised products and services
    SIRXRPK001A Recommend health and nutritional products and services
    SIRXRPK002A Recommend hair, beauty and cosmetic products and services
    SIRXQUA001A Develop innovative ideas at work
    SIRWSLS301 Build sales relationships
    SIRWSLS303 Analyse and achieve sales targets
    SIRWSLS304 Build sales of branded products
    SIRXSLS303 Build relationships with customers
    BSBINN201A Contribute to workplace innovation

  • Course Fees: 

    Smart and Skilled Student Fees (Only for NSW residents)

    The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 1300 600 888 for further information and advice.

    First qualification- $1440

    Second qualification- $1730

    Concession- $240

    Exemption- $0

    Trainees: from 2016 if you are starting a traineeship that is on the NSW Skills List, your Smart and Skilled fee for the whole qualification will not be more than $1,000.

    The fees indicated above are based on students being approved for training subsidised by the NSW Government. Students can pay their fee upfront or undertake a AUSCHS's Instalment Plan which will commence at the time of enrolment.

    Fee For Service - $5000
    Payment Plans Available**
    **conditions apply