Certificate III in Retail Operations

General Description: 

This qualification provides the skills and knowledge for an individual to be competent in retail operations.

Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.

For more information regarding specific subjects with this training course contact us at

Career Opportunities: 

Job roles

Individuals with this qualification are able to perform roles, such as:

  • provide in-depth product and service advice in a retail environment
  • sell products and services in a variety of retail settings
  • service the point-of-sale area
  • organise and maintain work areas and displays
  • carry out specific responsibilities, such as merchandising.

    Possible job titles

  • sales assistant
  • senior sales assistant
  • customer service assistant
  • point-of-sale operator
  • Course Duration: 

    Ordinarily this training course takes between 0.5 months -1.5 years to complete, subject to a person's circumstances as well as the mode of study you pick. As an example, if you decide to do this course online and regularly spend time to complete the tasks and assignments each week chances are you'll complete the course well ahead of the time.

    Method of Study: 

    In-class study offers you a structured educational experience and continuous face-to-face contact with your trainers, tutors, lecturers and classmates. Online, Correspondence and Distance Education programs present you with the ability to study from just about anyplace, anytime! This can be ideal if you need flexibility and can't commit to attending traditional classes. You have the ability to study at your very own tempo and complete the training primarily based on your very own agenda. Contact us today to verify which learning method may perhaps suit you best.

    Course Category: 

    This particular course belongs within the Business, Management & Finance class of training programs. Business and commerce is the study of the concepts in addition to approach associated with planning, guiding, arranging, motivating and co-ordinating the human and material resources of private and public companies and institutions. It comprises of the marketing and provision of goods and services along with personal development. The main objective associated with this unique field of training is to acquire knowledge of the theory plus practice of making decisions and policy creation, organisational development, planning, fiscal management, as well as the marketing and selling of goods and services. Some of the training programs documented in this category incorporate : Accounting, Business, Management, Sales and Marketing, Office Studies, Banking, Finance and Commerce to name a few.


    To undertake this qualification, individuals will have previous retail experience in roles, such as:
    - applying point-of-sale handling procedures
    - interacting with customers
    - operating retail technology
    - performing stock control procedures
    - applying safe work practices
    - communicating in the workplace
    - minimising theft.

    Examples of evidence of retail experience may include:
    - job descriptions and references from current or past employers
    - an entry interview to determine retail operational experience.

    Recognition of Prior Learning: 

    RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by AusCHS assessors.


    Competency determination is made after all relevant evidence is gathered. AusCHS is receptive to evidence gathered from a variety of sources including our own assessment processes. AusCHS assessment processes include:

    • Recognition of Prior Learning/Credit Transfer
    • Written/Oral Questions
    • Written reports/Portfolio Assessments
    • Scenarios
    • Role Plays
    • Projects

    After achieving SIR30212 Certificate III in Retail Operations, individuals may undertake:
    - SIR30312 Certificate III in Retail Supervision;
    - SIR30412 Certificate III in Business-to-Business Sales;
    - SIR40212 Certificate IV in Retail Management;
    - SIR50112 Diploma of Retail Management;
    - SIR50212 Diploma of Visual Merchandising.


    Total number of units = 14
    6 core units plus
    8 elective units, of which

  • a minimum of 5 units must be selected from the elective unit list below.
  • a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 2, 3 or 4.

    Core units

    SIRXCOM101 Communicate in the workplace to support team and customer outcomes

    SIRXIND101 Work effectively in a customer service environment

    SIRXSLS201 Sell products and services

    SIRXSLS303 Build relationships with customers

    SIRXWHS101 Apply safe work practices

    SIRXWHS302 Maintain store safety

    Elective units


    SIRXADM002A Coordinate retail office

    Cleaning and Maintenance

    SIRXCLM101 Organise and maintain work areas

    Client and Customer Service

    SIRXCCS201 Apply point-of-sale handling procedures

    SIRXCCS202 Interact with customers

    SIRXCCS203 Promote loyalty programs

    SIRXCCS304 Coordinate interaction with customers


    SIRXCOM202 Communicate with customers using technologies

    Computer Operations and ICT Management

    SIRXICT001A Operate retail technology

    SIRXICT303 Operate retail information technology systems


    SIRXFIN003A Produce financial reports

    SIRXFIN201 Balance and secure point-of-sale terminal

    Food Safety

    SIRRFSA302 Monitor food safety program


    SIRXINV001A Perform stock control procedures

    SIRXINV002A Maintain and order stock

    Management and Leadership

    SIRXMGT001A Coordinate work teams

    SIRXMGT002A Maintain employee relations

    Marketing and Public Relations

    SIRXMPR001A Profile a retail market


    SIRXMER202 Plan, create and maintain displays

    SIRXMER303 Coordinate merchandise presentation

    SIRXMER304 Present products

    Product Knowledge

    SIRRRPK006A Recommend liquor products

    SIRRRPK007A Recommend and fit clothing or footwear products and services

    SIRRRPK008A Recommend jewellery products and services

    SIRRRPK009A Recommend toddler and baby products

    SIRRRPK010A Recommend home and home improvement products and services

    SIRRRPK011A Recommend books or newsagency services

    SIRRRPK012A Recommend business and leisure products and services

    SIRRRPK013A Hire and sell video and DVD products and services

    SIRRRPK214 Recommend specialised products and services

    SIRXRPK001A Recommend health and nutritional products and services

    SIRXRPK002A Recommend hair, beauty and cosmetic products and services

    Quality and Innovation

    SIRXQUA001A Develop innovative ideas at work

    Retail Food

    SITHFAB009A Provide responsible service of alcohol

    Risk Management and Security

    SIRXRSK201 Minimise loss


    SIRWSLS301 Build sales relationships

    SIRWSLS303 Analyse and achieve sales targets

    SIRWSLS304 Build sales of branded products

    SIRXSLS002A Advise on products and services

    SIRXSLS304 Coordinate sales performance

  • Course Fees: 

    Smart and Skilled Student Fees (Only for NSW residents)

    The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 1300 600 888 for further information and advice.

    First qualification- $1440

    Second qualification- $1730

    Concession- $240

    Exemption- $0

    Trainees: from 2016 if you are starting a traineeship that is on the NSW Skills List, your Smart and Skilled fee for the whole qualification will not be more than $1,000.

    The fees indicated above are based on students being approved for training subsidised by the NSW Government. Students can pay their fee upfront or undertake a AUSCHS's Instalment Plan which will commence at the time of enrolment.

    Fee For Service - $5000
    Payment Plans Available**
    **conditions apply