Certificate III in Retail (Current)

General Description: 

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication. For more information regarding specific subjects with this training course contact us at

Career Opportunities: 

Job roles

Individuals with this qualification are able to perform roles, such as:

  • Provide in-depth product and service advice in a retail environment
  • Sell products and services in a variety of retail settings
  • Service the point-of-sale area
  • Organise and maintain work areas and displays
  • Carry out specific responsibilities, such as merchandising.

    Possible job titles

  • Sales assistant
  • Senior sales assistant
  • Customer service assistant
  • Point-of-sale operator
  • Course Duration: 

    Ordinarily this training course takes between 0.5 months -1.5 years to complete, subject to a person's circumstances as well as the mode of study you pick. As an example, if you decide to do this course online and regularly spend time to complete the tasks and assignments each week chances are you'll complete the course well ahead of the time.

    Method of Study: 

  • Online; E-Learning
  • Blended Learning
  • Workbased Learning
  • Distance
  • RPL
  • Fee For Service (Payment Plans available)
  • In-class study provides a structured studying experience and conventional face-to-face contact with your trainers and peers.

  • Online, Correspondence and Distance Education training courses give you the ability to study from just about anywhere, at any time when!

    This is great should you need flexibility and aren't able to commit to taking part in regular classroom sessions. You have the ability to study at your own tempo and finish your study course based on your own agenda. Contact us today to confirm which study technique may perhaps suit you best.

  • Prerequisites: 

    There are no formal prerequisites for this qualification.

    Recognition of Prior Learning: 

    Recognition is available (on application) to students with prior skills, experience, knowledge or qualifications obtained from formal studies or training, in a related area. Recognition may reduce the duration of your studies (Subjective to evidence provide, mapped and assessed against the required unit/s of competency)

    To apply for RPL, please submit documentation in portfolio form for evaluation by AusCHS assessors.


    Competency determination is made after all relevant evidence is gathered. AUSCHS is receptive to evidence gathered from a variety of sources including our own assessment processes. AusCHS assessment processes include:

    • Recognition of Prior Learning/Credit Transfer
    • Written/Oral Questions
    • Written reports/Portfolio Assessments
    • Scenarios
    • Role Plays
    • Projects

    After achieving SIR30216 Certificate III in Retail , individuals may undertake:

    - SIR40212 Certificate IV in Retail Management;
    - SIR50112 Diploma of Retail Management;
    - SIR50212 Diploma of Visual Merchandising.


    13 units must be completed:

  • 8 core units
  • 5 elective units, consisting of:
  • 3 units from the list below
  • 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

    The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

    Core units

    SIRXCEG001 Engage the customer

    SIRXCEG002 Assist with customer difficulties

    SIRXCEG003 Build customer relationships and loyalty

    SIRXCOM002 Work effectively in a team

    SIRXIND001 Work effectively in a service environment

    SIRXRSK001 Identify and respond to security risks

    SIRXSLS001 Sell to the retail customer

    SIRXWHS002 Contribute to workplace health and safety

    Elective units

    Communication and Teamwork

    CHCDIV001 Work with diverse people

    SIRXCOM003 Promote team cohesion


    SIRXDLV001 Deliver food products

    Food and Beverage

    SITHFAB002 Provide responsible service of alcohol

    Food Safety

    SIRRFSA001 Handle food safely in a retail environment

    SIRRFSA002 Supervise a food safety program

    Health and Wellbeing

    SIRXHWB001 Maintain personal health and wellbeing


    SIRRINV001 Receive and handle retail stock

    SIRRINV002 Control stock

    Management and Leadership

    SIRXMGT001 Supervise and support frontline team members


    BSBMKG401 Profile the market

    SIRXMKT001 Support marketing and promotional activities


    SIRRMER001 Produce visual merchandise displays

    SIRRMER002 Merchandise food products

    SIRRMER003 Coordinate visual merchandising activities

    Product Knowledge

    SIRXPDK002 Advise on food products and services

    SIRXPDK003 Advise on health and nutritional products and services

    Retail Financials

    SIRRRTF001 Balance and secure point-of-sale terminal


    SIRRSTY001 Style the customer

    Training and Development

    SIRXTAD001 Train others in frontline tasks


    SIRWSLS002 Analyse and achieve sales targets

    SIRWSLS003 Build sales of branded products

    Working in Industry

    SIRXIND002 Organise and maintain the store environment

    SIRXIND003 Organise personal work requirements

    SIRXIND005 Develop personal productivity

  • Course Fees: 

    Smart and Skilled Student Fees (Only for NSW residents)

    The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 1300 600 888 for further information and advice.

    First qualification- $1440

    Second qualification- $1730

    Concession- $240

    Exemption- $0

    Trainees: from 2016 if you are starting a traineeship that is on the NSW Skills List, your Smart and Skilled fee for the whole qualification will not be more than $1,000.

    The fees indicated above are based on students being approved for training subsidised by the NSW Government. Students can pay their fee upfront or undertake a AUSCHS's Instalment Plan which will commence at the time of enrolment.

    Fee For Service - $5000
    Payment Plans Available**
    **conditions apply