Courses

Certificate III in Hospitality (Current Qualification)

SIT30616
General Description: 

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, caf├ęs, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

Work Placement- You will be required to show that you can provide quality hospitality service to customers for a minimum of 36 complete service periods (shifts). A job that has involved the application of skills to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Career Opportunities: 

Job roles

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. It provides options for specialisation in areas such as accommodation services, food and beverage and gaming. The qualification also allows an outcome for small businesses requiring multi-skilled employees.

Possible job titles include:

  • espresso coffee machine operator
  • food and beverage attendant
  • front desk receptionist
  • function attendant
  • function host
  • gaming attendant
  • housekeeper
  • restaurant host
  • senior bar attendant
  • waiter.
  • Course Duration: 

    Ordinarily this course takes between 0.5 months -1.5 years to complete, based upon a person's circumstances as well as mode of study for which you pick. As an illustration, if you decide to do this course online and regularly dedicate enough time to complete the homework and assignments each week you would possibly finish the course well before schedule.

    Method of Study: 

    In-class study offers you a structured educational experience and continuous face-to-face contact with your trainers, tutors, lecturers and classmates. Online, Correspondence and Distance Education programs present you with the ability to study from just about anyplace, anytime! This can be ideal if you need flexibility and can't commit to attending traditional classes. You have the ability to study at your very own tempo and complete the training primarily based on your very own agenda. Contact us today to verify which learning method may perhaps suit you best. Work based Training is quite effective to utilise the skills and knowledge learned in the course and apply them at the workplace.

    Course Category: 

    This particular course lies inside the Hospitality, Barista, RSA and Tourism grouping of courses. Food and Hospitality is the study of arranging, presenting and offering cuisine and refreshments, and providing hospitality services. The most important intent of this area of education and learning is to cultivate a preliminary understanding of the preparation of foods and refreshments, and the supply of hospitality products and services like front office procedures, housekeeping services and food and beverage service. Courses of this type include things like: Hospitality, Coffee Making, Responsible Service of Alcohol, Food and Beverage Service, Baking and pastry making, Cooking and Food Hygiene among others. Tourism is the study associated with the structure and functions of the tourism sector, tour guiding, and ticketing and booking techniques. The principal objective of this specific particular field of education is to develop the capacity to plan, direct and set up travel related operations making sure that a quality service is supplied efficiently and effectively. Furthermore, it includes developing an understanding of the theories of offering travel related products and services.

    Prerequisites: 

    There are no entry requirements for this qualification.

    Recognition of Prior Learning: 

    RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by AusCHS assessors.

    Assessment: 

    Competency determination is made after all relevant evidence is gathered. AusCHS is receptive to evidence gathered from a variety of sources including our own assessment processes. AusCHS assessment processes include:

    • Recognition of Prior Learning/Credit Transfer
    • Written/Oral Questions
    • Written reports/Portfolio Assessments
    • Scenarios
    • Role Plays
    • Workplace Assessments
    • Projects
    Articulation: 

    After achieving SIT30616 Certificate III in Hospitality, individuals could progress to SIT40416 Certificate IV in Hospitality, or to Certificate IV qualifications in other service industry fields.

    Modules/units: 

    Total number of units = 15
    7 core units plus
    8 elective units, consisting of

  • 1 units from Group A
  • 5 units from Group B
  • 2 units from Group B, Group C, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.

    Core units

    BSBWOR203 Work effectively with others

    SITHIND002 Source and use information on the hospitality industry

    SITHIND004 Work effectively in hospitality service

    SITXCCS006 Provide service to customers

    SITXCOM002 Show social and cultural sensitivity

    SITXHRM001 Coach others in job skills

    SITXWHS001 Participate in safe work practices

    Elective units

    Group A

    SITHIND001 Use hygienic practices for hospitality service

    SITXFSA001 Use hygienic practices for food safety

    Group B

    Accommodation Services - Front Office, Housekeeping and Porting

    CPPCLO2001A Maintain hard floor surfaces

    CPPCLO2004A Maintain carpeted floors

    CPPCLO2009A Clean glass surfaces

    CPPCLO2010A Clean ceiling surfaces and fittings

    CPPCLO2017A Clean wet areas

    CPPCLO2019A Sort and remove waste and recyclable materials

    CPPCLO2035A Maintain cleaning storage areas

    CPPCLO3013A Clean window coverings

    CPPCLO3016A Wash furniture and fittings

    SITHACS001 Clean premises and equipment

    SITHACS002 Provide housekeeping services to guests

    SITHACS003 Prepare rooms for guests

    SITHACS004 Launder linen and guest clothes

    SITHACS005 Provide porter services

    SITHACS006 Provide valet services

    SITHACS007 Conduct night audit

    SITHACS008 Provide accommodation reception services

    SITTTSL007 Process reservations

    SITTTSL010 Use a computerised reservations or operations system

    Client and Customer Service, and Sales

    SIRXSLS201 Sell products and services

    SIRXSLS002A Advise on products and services

    SITXCCS002 Provide visitor information

    SITXCCS004 Provide lost and found services

    SITXCCS005 Provide club reception services

    Commercial Cookery and Catering, and Kitchen Operations

    SITHCCC002 Prepare and present simple dishes

    SITHCCC003 Prepare and present sandwiches

    SITHCCC004 Package prepared foodstuffs

    SITHCCC006 Prepare appetisers and salads

    SITHKOP001 Clean kitchen premises and equipment

    Computer Operations and ICT Management

    BSBITU202 Create and use spreadsheets

    BSBITU301 Create and use databases

    BSBITU306 Design and produce business documents

    Finance

    BSBFIA301 Maintain financial records

    SITXFIN001 Process financial transactions

    Food and Beverage

    SIRRRPK006A Recommend liquor products

    SITHFAB001 Clean and tidy bar areas

    SITHFAB002 Provide responsible service of alcohol

    SITHFAB003 Operate a bar

    SITHFAB004 Prepare and serve non-alcoholic beverages

    SITHFAB005 Prepare and serve espresso coffee

    SITHFAB006 Provide room service

    SITHFAB007 Serve food and beverage

    SITHFAB008 Operate and monitor cellar systems

    SITHFAB009 Conduct a product tasting for alcoholic beverages

    SITHFAB010 Prepare and serve cocktails

    SITHFAB011 Provide advice on beers, spirits and liqueurs

    SITHFAB012 Provide advice on Australian wines

    SITHFAB013 Provide advice on imported wines

    SITHFAB014 Provide table service of food and beverage

    SITHFAB015 Provide silver service

    SITHFAB016 Provide advice on food

    SITHFAB017 Provide advice on food and beverage matching

    SITHFAB018 Provide gueridon service

    Food Safety

    SITXFSA001 Use hygienic practices for food safety

    SITXFSA002 Participate in safe food handling practices

    SITXFSA003 Transport and store food

    Gaming

    SITHGAM001 Provide responsible gambling services

    SITHGAM002 Attend gaming machines

    SITHGAM003 Operate a TAB outlet

    Working in industry

    SITHIND001 Use hygienic practices for hospitality service

    Group C

    Administration

    TLIE1005 Carry out basic workplace calculations

    Communication and Teamwork

    BSBCMM201 Communicate in the workplace

    SITXCOM001 Source and present information

    SITXCOM004 Address protocol requirements

    E-Business

    SITXEBS001 Use social media in a business

    Environmental Sustainability

    BSBSUS201 Participate in environmentally sustainable work practices

    First Aid

    HLTAID003 Provide first aid

    Inventory

    SITXINV001 Receive and store stock

    SITXINV002 Maintain the quality of perishable items

    SITXINV003 Purchase goods

    Languages other than English

    SITXLAN001 Conduct basic oral communication in a language other than English

    SITXLAN002 Conduct routine oral communication in a language other than English

    Security

    CPPSEC2012A Monitor and control individual and crowd behaviour

    Work Health and Safety

    SITXWHS002 Identify hazards, assess and control safety risks

  • Course Fees: 

    Smart and Skilled Student Fees (Only for NSW residents)

    The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 1300 600 888 for further information and advice.

    First qualification- $1440

    Second qualification- $1730

    Concession- $240

    Exemption- $0

    Trainees: from 2016 if you are starting a traineeship that is on the NSW Skills List, your Smart and Skilled fee for the whole qualification will not be more than $1,000.

    Fee For Service - $5000
    Payment Plans Available**
    **conditions apply