Certificate III in Holiday Parks and Resorts (Current Qualification)

General Description: 

This qualification reflects the role of individuals who use a range of well-developed operational skills and knowledge of industry operations to complete work activities. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in holiday parks and resorts as a specialist in front office, housekeeping or grounds maintenance, or a multi-skilled worker across different operational areas

Career Opportunities: 

Receptionist, handyperson, grounds person or housekeeper in a holiday park or resort.

Course Duration: 

Typically this training course requires between 0.3 months -1.5 years in order to complete, dependent upon a person's circumstances as well as the mode of study you choose. As an example, if you do this study course online and continually dedicate time and energy to complete the projects and assignments each week you might complete the course well ahead of the time.

Method of Study: 

In-class study offers you a structured educational experience and continuous face-to-face contact with your trainers, tutors, lecturers and classmates. Online, Correspondence and Distance Education programs present you with the ability to study from just about anyplace, anytime! This can be ideal if you need flexibility and can't commit to attending traditional classes. You have the ability to study at your very own tempo and complete the training primarily based on your very own agenda. Contact us today to verify which learning method may perhaps suit you best. Work based Training is quite effective to utilise the skills and knowledge learned in the course and apply them at the workplace.

Course Category: 

This course belongs within the Hospitality, Barista, RSA and Tourism grouping of courses. Food and Hospitality is the study of organizing, presenting and providing food and refreshments, and serving up hospitality services. The primary function of this field of education and learning is to build an awareness of the preparation of meals and refreshments, and the supply of hospitality products and services such as front office procedures, housekeeping services and food and beverage services. Courses in this area incorporate: Hospitality, Coffee Making, Responsible Service of Alcohol, Food and Beverage Service, Baking and pastry making, Cooking and Food Hygiene for starters. Tourism is the study regarding the composition and functions of the travel related industry, tour guiding, and ticketing and reservation procedures. The primary goal of this particular field of education and learning is to build the skill to plan, direct and arrange tourism operations so that a top quality service is presented efficiently and effectively. What's more, it entails developing knowledge of the theories of advertising travel related services.


There are no entry requirements for this qualification.

Recognition of Prior Learning: 

There are no entry requirements for this qualification.


Competency determination is made after all relevant evidence is gathered. AusCHS is receptive to evidence gathered from a variety of sources including our own assessment processes. AusCHS assessment processes include:

  • Recognition of Prior Learning/Credit Transfer
  • Written/Oral Questions
  • Written reports/Portfolio Assessments
  • Scenarios
  • Role Plays
  • Workplace Assessments
  • Projects

Certificate IV and above in Holiday Parks and Resorts or related tourism and hospitality qualifications.


To achieve a Certificate III in Holiday Parks and Resorts, 19 units must be completed:

  • 7 core units
  • 12 elective units

Core units

BSBSUS201 Participate in environmentally sustainable work practices

BSBWOR202 Organise and complete daily work activities

SITTIND002 Source and use information on the holiday park and resort industry

SITXCCS006 Provide service to customers

SITXCOM002 Show social and cultural sensitivity

SITXWHS001 Participate in safe work practices

SITXWHS002 Identify hazards, assess and control safety risks

Elective units

Accommodation Services - Front Office, Housekeeping

CPPCLO2001A Maintain hard floor surfaces

CPPCLO2004A Maintain carpeted floors

CPPCLO2009A Clean glass surfaces

CPPCLO2010A Clean ceiling surfaces and fittings

CPPCLO2017A Clean wet areas

CPPCLO2019A Sort and remove waste and recyclable materials

CPPCLO2035A Maintain cleaning storage areas

CPPCLO3013A Clean window coverings

CPPCLO3016A Wash furniture and fittings

SITHACS001 Clean premises and equipment

SITHACS002 Provide housekeeping services to guests

SITHACS003 Prepare rooms for guests

SITHACS008 Provide accommodation reception services

SITTTSL005 Sell tourism products and services

SITTTSL006 Prepare quotations

SITTTSL007 Process reservations

SITTTSL009 Process travel-related documentation

SITTTSL010 Use a computerised reservations or operations system

Building, Grounds Maintenance and Facility Operations

AHCIRG302A Install irrigation systems

AHCIRG306A Troubleshoot irrigation systems

AHCLSC202A Construct low-profile timber or modular retaining walls

AHCLSC204A Lay paving

AHCLSC301A Set out site for construction works

AHCLSC302A Construct landscape features using concrete

AHCPGD203A Prune shrubs and small trees

AHCPGD302A Plan and maintain plant displays

MEM18001C Use hand tools

MEM18002B Use power tools/hand held operations

RIISAM204D Operate small plant and equipment

SIFCBGM001 Provide general grounds care

SIFCBGM002 Maintain property and structures

Client and Customer Service

SITXCCS002 Provide visitor information

SITXCCS004 Provide lost and found services

SITXCRI001 Respond to a customer in crisis

Communication and Teamwork

BSBWOR203 Work effectively with others

SITXCOM001 Source and present information

SITXCOM004 Address protocol requirements

Computer Operations and ICT Management

BSBITU202 Create and use spreadsheets

BSBITU301 Create and use databases

BSBITU306 Design and produce business documents


SITXEBS001 Use social media in a business


SITEEVT001 Source and use information on the events industry

SITEEVT002 Process and monitor event registrations

SITEEVT003 Coordinate on-site event registrations

SITEEVT004 Provide event staging support


BSBFIA301 Maintain financial records

SITXFIN001 Process financial transactions

First Aid

HLTAID003 Provide first aid

Food and Beverage, Food Safety

SITHFAB002 Provide responsible service of alcohol

SITHFAB004 Prepare and serve non-alcoholic beverages

SITHFAB005 Prepare and serve espresso coffee

SITHFAB007 Serve food and beverage

SITHFAB014 Provide table service of food and beverage

SITHFAB016 Provide advice on food

SITXFSA001 Use hygienic practices for food safety

Human Resource Management

SITXHRM001 Coach others in job skills


SITXINV001 Receive and store stock

SITXINV002 Maintain the quality of perishable items

SITXINV003 Purchase goods

Course Fees: 

Smart and Skilled Student Fees (Only for NSW residents)

The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 1300 600 888 for further information and advice.

First qualification- $2110

Second qualification- $2530

Concession- $240

Exemption- $0

Trainees: from 2016 if you are starting a traineeship that is on the NSW Skills List, your Smart and Skilled fee for the whole qualification will not be more than $1,000.

Fee For Service - $5000
Payment Plans Available**
**conditions apply