Certificate II in Tourism (Current Qualification)

General Description: 

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.

Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.

Career Opportunities: 

Job roles

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diversity of employers including retail travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.

Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered or a combination of both.

Possible job titles include:

  • documentation clerk for a tour wholesaler
  • museum attendant
  • office assistant for a small tour operator
  • receptionist and office assistant in a professional conference organiser
  • receptionist and office assistant in a retail travel agency
  • retail sales assistant in an attraction
  • ride attendant in an attraction.
  • Course Duration: 

    Usually this training course requires between 0.5 months -1 year in order to complete, depending on your own personal circumstances and also the mode of study which you choose. As an illustration, if you were to do this study course online and continually spend time to complete the tasks and assignments each week you might complete the course well ahead of the time.

    Method of Study: 

    In-class study offers you a structured educational experience and continuous face-to-face contact with your trainers, tutors, lecturers and classmates. Online, Correspondence and Distance Education programs present you with the ability to study from just about anyplace, anytime! This can be ideal if you need flexibility and can't commit to attending traditional classes. You have the ability to study at your very own tempo and complete the training primarily based on your very own agenda. Contact us today to verify which learning method may perhaps suit you best. Work based Training is quite effective to utilise the skills and knowledge learned in the course and apply them at the workplace.

    Course Category: 

    This particular course belongs within the Hospitality, Barista, RSA and Tourism classification of courses. Food and Hospitality is the study of organizing, presenting and offering cuisine and beverages, and offering hospitality services. The principle function of this sphere of education is to develop a preliminary understanding of the preparation of meals and beverages, and the supply of hospitality products and services which includes front office operations, cleaning and food and beverage services. Courses in this field include things like: Hospitality, Coffee Making, Responsible Service of Alcohol, Food and Beverage Service, Baking and pastry making, Cooking and Food Hygiene for example. Tourism is the study of the structure and operations of the tourism industry, expedition guiding, and ticketing and booking procedures. The primary purpose of this specific field of education is to establish the potential to plan, direct and organise travel related operations so that a quality service is presented efficiently and effectively. Additionally, it entails developing an awareness of the theories of offering travel related products and services.


    There are no entry requirements for this qualification.

    Recognition of Prior Learning: 

    RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by AusCHS assessors.


    Competency determination is made after all relevant evidence is gathered. AusCHS is receptive to evidence gathered from a variety of sources including our own assessment processes. AusCHS assessment processes include:

    • Recognition of Prior Learning/Credit Transfer
    • Written/Oral Questions
    • Written reports/Portfolio Assessments
    • Scenarios
    • Role Plays
    • Workplace Assessments
    • Projects

    After achieving SIT20116 Certificate II in Tourism, individuals may progress to Certificate III qualifications in a range of industries.


    11 units must be completed:
    4 core units
    7 elective units, consisting of:

  • 3 units from the list below
  • 4 units from the list below, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.

    Core units

    SITTIND001 Source and use information on the tourism and travel industry

    SITXCCS003 Interact with customers

    SITXCOM002 Show social and cultural sensitivity

    SITXWHS001 Participate in safe work practices

    Elective units


    SITHACS001 Clean premises and equipment

    Client and Customer Service, and Sales

    SIRXSLS201 Sell products and services

    SIRXSLS002A Advise on products and services

    SITXCCS001 Provide customer information and assistance

    SITXCCS002 Provide visitor information

    Cultural Services

    CUACNM201 Monitor collections for changes in condition

    CUAEVP201 Assist with the staging of public activities and events

    CUAIND202 Develop and apply knowledge of information and cultural services organisations

    Communication and Teamwork

    BSBCMM201 Communicate in the workplace

    BSBWOR203 Work effectively with others

    SITXCOM001 Source and present information

    Computer Operations and ICT Management

    BSBITU201 Produce simple word processed documents

    BSBITU202 Create and use spreadsheets

    Environmental Sustainability

    BSBSUS201 Participate in environmentally sustainable work practices


    SITXFIN001 Process financial transactions

    First Aid

    HLTAID003 Provide first aid

    Food and Beverage, Food Safety

    SITHFAB002 Provide responsible service of alcohol

    SITHFAB004 Prepare and serve non-alcoholic beverages

    SITHFAB005 Prepare and serve espresso coffee

    SITXFSA001 Use hygienic practices for food safety


    SITXINV001 Receive and store stock

    Languages other than English

    SITXLAN001 Conduct basic oral communication in a language other than English

    SITXLAN002 Conduct routine oral communication in a language other than English

    Tourism Delivery

    SITXCOM003 Provide a briefing or scripted commentary

    SITTGDE001 Interpret aspects of local Australian Indigenous culture

    Tourism Sales and Operations

    SITTTSL001 Operate online information systems

    SITTTSL002 Access and interpret product information

    SITTTSL009 Process travel-related documentation

  • Course Fees: 

    Smart and Skilled Student Fees (Only for NSW residents)

    The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 1300 600 888 for further information and advice.

    First qualification- $870

    Second qualification- $1040

    Concession- $160

    Exemption- $0

    Trainees: from 2016 if you are starting a traineeship that is on the NSW Skills List, your Smart and Skilled fee for the whole qualification will not be more than $1,000.

    The fees indicated above are based on students being approved for training subsidised by the NSW Government. Students can pay their fee upfront or undertake a AUSCHS's Instalment Plan which will commence at the time of enrolment.

    Fee For Service - $2000
    Payment Plans Available**
    **conditions apply