Certificate II in Retail Services (Current)

General Description: 

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication. For more information regarding specific subjects with this training course contact us at

Career Opportunities: 

A range of positions in retail sales, customer service and administration:

Retail Operations Stream

  • Customer Service Assistant (Department store)
  • Checkout Team Worker
  • Customer Service Assistant (Department Store)
  • Gourmet Food Sales Assistant

    Retail Fast Food Stream

  • Customer Service Assistant (Quick Food)
  • Course Duration: 

    Generally this study course takes between 0.3 months -1 year in order to complete, subject to your own special circumstances along with the mode of study which you opt for. For instance, if you decided to do this program online and routinely allocate enough time to complete the activities and assignments every week you might finish the course well before schedule.

    Method of Study: 

  • Online; E-Learning
  • Blended Learning
  • Workbased Learning
  • Distance
  • RPL
  • Fee For Service (Payment Plans available)
  • In-class study provides a structured studying experience and conventional face-to-face contact with your trainers and peers.

  • Online, Correspondence and Distance Education training courses give you the ability to study from just about anywhere, at any time when!

    This is great should you need flexibility and aren't able to commit to taking part in regular classroom sessions. You have the ability to study at your own tempo and finish your study course based on your own agenda. Contact us today to confirm which study technique may perhaps suit you best.

  • Prerequisites: 

    There are no formal prerequisites for this qualification.

    Recognition of Prior Learning: 

    Recognition is available (on application) to students with prior skills, experience, knowledge or qualifications obtained from formal studies or training, in a related area. Recognition may reduce the duration of your studies (Subjective to evidence provide, mapped and assessed against the required unit/s of competency)

    To apply for RPL, please submit documentation in portfolio form for evaluation by AusCHS assessors.


    Competency determination is made after all relevant evidence is gathered. AUSCHS is receptive to evidence gathered from a variety of sources including our own assessment processes. AusCHS assessment processes include:

    • Recognition of Prior Learning/Credit Transfer
    • Written/Oral Questions
    • Written reports/Portfolio Assessments
    • Scenarios
    • Role Plays
    • Projects

    Pathways information
    This qualification is suitable for an Australian Apprenticeship pathway and is also appropriate for VET in Schools (VETiS) delivery.

    Pathways into the qualification
    Individuals may undertake the qualification with little or no experience in the industry.

    Pathways from the qualification
    After achieving SIR20212 Certificate II in Retail Services, individuals may undertake:

  • SIR30216 Certificate III in Retail
  • Modules/units: 

    12 units must be completed:

  • 7 core units
  • 5 elective units, consisting of:

    3 units from the list below

    2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

    The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

    Core units

    SIRXCEG001 Engage the customer

    SIRXCOM001 Communicate in the workplace to support team and customer outcomes

    SIRXIND001 Work effectively in a service environment

    SIRXIND003 Organise personal work requirements

    SIRXPDK001 Advise on products and services

    SIRXRSK001 Identify and respond to security risks

    SIRXWHS002 Contribute to workplace health and safety

    Elective units

    Food Safety

    SIRRFSA001 Handle food safely in a retail environment


    SIRRINV001 Receive and handle retail stock


    SIRRMER001 Produce visual merchandise displays

    SIRRMER002 Merchandise food products

    Product Knowledge

    SIRXPDK002 Advise on food products and services


    SIRXSLS002 Follow point-of-sale procedures


    BSBWOR204 Use business technology

    Working in Industry

    FSKLRG09 Use strategies to respond to routine workplace problems

    SIRXIND002 Organise and maintain the store environment

    SIRXIND004 Plan a career in the retail industry

  • Course Fees: 

    Smart and Skilled Student Fees (Only for NSW residents)

    The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 1300 600 888 for further information and advice.

    First qualification- $870

    Second qualification- $1040

    Concession- $160

    Exemption- $0

    Trainees: from 2016 if you are starting a traineeship that is on the NSW Skills List, your Smart and Skilled fee for the whole qualification will not be more than $1,000.

    The fees indicated above are based on students being approved for training subsidised by the NSW Government. Students can pay their fee upfront or undertake a AUSCHS's Instalment Plan which will commence at the time of enrolment.

    Fee For Service - $3200
    Payment Plans Available**
    **conditions apply