Certificate II in Retail Services

General Description: 

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.For more information regarding specific subjects with this training course contact us at

Career Opportunities: 

A range of positions in retail sales, customer service and administration:

  • provide product and service advice in a retail store
  • sell products and services in a variety of retail settings
  • work as a checkout operator
  • check stock and replenish shelves
  • organise and maintain work areas and displays.

    Possible job titles

  • sales assistant
  • customer service assistant
Course Duration: 

Generally this study course takes between 0.3 months -1 year in order to complete, subject to your own special circumstances along with the mode of study which you opt for. For instance, if you decided to do this program online and routinely allocate enough time to complete the activities and assignments every week you might finish the course well before schedule.

Method of Study: 

In-class study offers you a structured educational experience and continuous face-to-face contact with your trainers, tutors, lecturers and classmates. Online, Correspondence and Distance Education programs present you with the ability to study from just about anyplace, anytime! This can be ideal if you need flexibility and can't commit to attending traditional classes. You have the ability to study at your very own tempo and complete the training primarily based on your very own agenda. Contact us today to verify which learning method may perhaps suit you best.

Course Category: 

This course falls within the Business, Management & Finance group of training programs. Business and commerce is the study of the theory as well as practice connected with planning, instructing, organising, motivating and co-ordinating the human and material resources of private and public companies and institutions. It consists of the retailing and supply of goods and services and also personal development. The main objective most typically associated with this particular area of education and learning is to develop an awareness of the theory along with practice of decision making along with policy creation, organisational development, planning, fiscal management, in addition to the promotion and selling of goods and services. Some of the courses of study included in this particular category involve: Accounting, Business, Management, Sales and Marketing, Office Studies, Banking, Finance and Commerce to name a few.


There are no formal prerequisites for this qualification.

Recognition of Prior Learning: 

RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by AusCHS assessors.


Competency determination is made after all relevant evidence is gathered. AusCHS is receptive to evidence gathered from a variety of sources including our own assessment processes. AusCHS assessment processes include:

  • Recognition of Prior Learning/Credit Transfer
  • Written/Oral Questions
  • Written reports/Portfolio Assessments
  • Scenarios
  • Role Plays
  • Projects

After achieving SIR20212 Certificate II in Retail Services, individuals may undertake:
- SIR30212 Certificate III in Retail Operations;

- SIR30312 Certificate III in Retail Supervision;

- SIR30412 Certificate III in Business-to-Business Sales.


Total number of units = 14
8 core units plus
6 elective units, of which

  • a minimum of 3 units must be selected from the elective unit list below.
  • a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 1, 2 or 3.

    Core units

    SIRXCCS201 Apply point-of-sale handling procedures

    SIRXCCS202 Interact with customers

    SIRXCLM101 Organise and maintain work areas

    SIRXCOM101 Communicate in the workplace to support team and customer outcomes

    SIRXICT001A Operate retail technology

    SIRXIND101 Work effectively in a customer service environment

    SIRXRSK201 Minimise loss

    SIRXWHS101 Apply safe work practices

    Elective units


    SIRXADM001A Apply retail office procedures

    SIRXADM002A Coordinate retail office

    Client and Customer Service

    SIRXCCS203 Promote loyalty programs

    Computer Operations and ICT Management

    SIRXICT002A Use computers as part of business and e-commerce processes


    SIRXFIN201 Balance and secure point-of-sale terminal

    SIRXFIN002A Perform retail finance duties

    Food Safety

    SIRRFSA001A Apply retail food safety practices


    SIRXINV001A Perform stock control procedures

    SIRXINV002A Maintain and order stock


    SFIDIST202C Retail fresh, frozen and live seafood

    SIRRMER001A Merchandise food products*

    SIRRMER002A Pack and display meat products*

    SIRRMER004A Prepare and display bakery products*

    SIRXMER201 Merchandise products

    SIRXMER202 Plan, create and maintain displays

    Product Knowledge

    SIRRRPK002A Advise on meat products*

    SIRRRPK004A Advise on bakery products*

    SIRRRPK005A Advise on seafood products*

    SIRRRPK214 Recommend specialised products and services

    SIRXRPK001A Recommend health and nutritional products and services

    SIRXRPK002A Recommend hair, beauty and cosmetic products and services

    Retail Food

    SITHFAB009A Provide responsible service of alcohol


    SIRXSLS201 Sell products and services

    SIRXSLS002A Advise on products and services

    Working in Industry

    SIRXIND102 Plan a career in the retail industry

    * This unit has a prerequisite unit SIRRFSA001A Apply retail food safety practices.

  • Course Fees: 

    Smart and Skilled Student Fees (Only for NSW residents)

    The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 1300 600 888 for further information and advice.

    First qualification- $870

    Second qualification- $1040

    Concession- $160

    Exemption- $0

    Trainees: from 2016 if you are starting a traineeship that is on the NSW Skills List, your Smart and Skilled fee for the whole qualification will not be more than $1,000.

    The fees indicated above are based on students being approved for training subsidised by the NSW Government. Students can pay their fee upfront or undertake a AUSCHS's Instalment Plan which will commence at the time of enrolment.

    Fee For Service - $3200
    Payment Plans Available**
    **conditions apply