Certificate II in Hospitality (Current Qualification)

General Description: 

This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

Work Placement- You will be required to show that you can provide quality hospitality service to customers for a minimum of 12 complete service periods (shifts). A job that has involved the application of skills to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Career Opportunities: 

Job Roles

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops.

  • bar attendant
  • café attendant
  • catering assistant
  • food and beverage attendant
  • front office assistant
  • porter
  • room attendant.
  • Course Duration: 

    Typically this study course requires between 0.5-1 year to complete, determined by your individual circumstances as well as the mode of study which you opt for. By way of example, if you decided to do this study course online and routinely allocate time and energy to complete the homework and assignments each week you could possibly finish the course well ahead of the time.

    Method of Study: 

    In-class study offers you a structured educational experience and continuous face-to-face contact with your trainers, tutors, lecturers and classmates. Online, Correspondence and Distance Education programs present you with the ability to study from just about anyplace, anytime! This can be ideal if you need flexibility and can't commit to attending traditional classes. You have the ability to study at your very own tempo and complete the training primarily based on your very own agenda. Contact us today to verify which learning method may perhaps suit you best.
    Work based Training is quite effective to utilise the skills and knowledge learned in the course and apply them at the workplace.

    Course Category: 

    This particular course lies within the Hospitality, Barista, RSA and Tourism family of courses. Food and Hospitality is the study of making, presenting and providing food and alcoholic beverages, and serving up hospitality services. The most important purpose of this area of education is to grow an understanding of the preparation of foods and beverages, and the provision of hospitality services such as front office procedures, cleaning and food and beverage services. Courses in this field include: Hospitality, Coffee Making, Responsible Service of Alcohol, Food and Beverage Service, Baking and pastry making, Cooking and Food Hygiene to name a few. Tourism is the study involving the framework and operations of the travel and leisure field, tour guiding, and ticketing and booking techniques. The most important goal of this specific area of education and learning is to build the capacity to plan, direct and arrange travel and leisure operations making sure that an excellent service is offered efficiently and effectively. What's more, it entails developing a comprehension of the theories of advertising tourism services.


    There are no entry requirements for this qualification.

    Recognition of Prior Learning: 

    RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by AusCHS assessors.


    Competency determination is made after all relevant evidence is gathered. AusCHS is receptive to evidence gathered from a variety of sources including our own assessment processes. AusCHS assessment processes include:

    • Recognition of Prior Learning/Credit Transfer
    • Written/Oral Questions
    • Written reports/Portfolio Assessments
    • Scenarios
    • Role Plays
    • Workplace Assessments
    • Projects

    After achieving SIT20316 Certificate II in Hospitality, individuals could progress to a wide range of other qualifications in the hospitality and broader service industries.


    To achieve a Certificate II in Hospitality, 12 units must be completed:

    • all 6 core units
    • 6 elective units, consisting of
    • 1 unit from Group A
    • 3 units from Group B
    • 2 units from Group B, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.

    The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

    Core units

    BSBWOR203 Work effectively with others

    SITHIND002 Source and use information on the hospitality industry

    SITHIND003 Use hospitality skills effectively

    SITXCCS003 Interact with customers

    SITXCOM002 Show social and cultural sensitivity

    SITXWHS001 Participate in safe work practices

    Elective units

    Group A

    SITHIND001 Use hygienic practices for hospitality service

    SITXFSA001 Use hygienic practices for food safety

    Group B

    Accommodation Services – Housekeeping and Porting

    CPPCLO2001A Maintain hard floor surfaces

    CPPCLO2004A Maintain carpeted floors

    CPPCLO2009A Clean glass surfaces

    CPPCLO2010A Clean ceiling surfaces and fittings

    CPPCLO2017A Clean wet areas

    CPPCLO2019A Sort and remove waste and recyclable materials

    CPPCLO2035A Maintain cleaning storage areas

    SITHACS001 Clean premises and equipment

    SITHACS002 Provide housekeeping services to guests

    SITHACS003 Prepare rooms for guests

    SITHACS004 Launder linen and guest clothes

    SITHACS005 Provide porter services


    TLIE1005 Carry out basic workplace calculations

    Client and Customer Service, and Sales

    SIRXSLS201 Sell products and services

    SITXCCS002 Provide visitor information

    Communication and Teamwork

    BSBCMM201 Communicate in the workplace

    SITXCOM001 Source and present information

    Commercial Cookery and Catering, and Kitchen Operations

    SITHCCC002 Prepare and present simple dishes

    SITHCCC003 Prepare and present sandwiches

    SITHCCC004 Package prepared foodstuffs

    SITHCCC006 Prepare appetisers and salads

    SITHKOP001 Clean kitchen premises and equipment

    Computer Operations and ICT Management

    BSBITU201 Produce simple word processed documents

    BSBITU202 Create and use spreadsheets

    Environmental Sustainability

    BSBSUS201 Participate in environmentally sustainable work practices


    BSBFIA301 Maintain financial records

    SITXFIN001 Process financial transactions

    First Aid

    HLTAID003 Provide first aid

    Food and Beverage

    SITHFAB001 Clean and tidy bar areas

    SITHFAB002 Provide responsible service of alcohol

    SITHFAB003 Operate a bar

    SITHFAB004 Prepare and serve non-alcoholic beverages

    SITHFAB005 Prepare and serve espresso coffee

    SITHFAB006 Provide room service

    SITHFAB007 Serve food and beverage

    Food Safety

    SITXFSA001 Use hygienic practices for food safety

    SITXFSA002 Participate in safe food handling practices

    SITXFSA003 Transport and store food


    SITHGAM001 Provide responsible gambling services

    SITHGAM002 Attend gaming machines

    SITHGAM003 Operate a TAB outlet

    SITHGAM004 Conduct Keno games


    SITXINV001 Receive and store stock

    SITXINV002 Maintain the quality of perishable items

    Languages other than English

    SITXLAN001 Conduct basic oral communication in a language other than English

    SITXLAN002 Conduct routine oral communication in a language other than English

    Working in Industry

    SITHIND001 Use hygienic practices for hospitality service

    Course Fees: 

    Smart and Skilled Student Fees (Only for NSW residents)

    The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 1300 600 888 for further information and advice.

    First qualification- $870

    Second qualification- $1040

    Concession- $160

    Exemption- $0

    Trainees: from 2016 if you are starting a traineeship that is on the NSW Skills List, your Smart and Skilled fee for the whole qualification will not be more than $1,000.

    Fee For Service - $2500
    Payment Plans Available**
    **conditions apply